Japanese Speaking Customer Support Representative

Savior Artigos Texteis Lda; Subang Jaya; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

Talent Ready in Kuala Lumpur, Malaysia is seeking a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English for fintech/crypto products. This hybrid role requires day shifts onsite and night shifts from home, with legal work status in Malaysia.

The ideal candidate has native Japanese, strong English, 2–4 years in customer service, and a background in finance or related fields. Experience with fintech or crypto platforms is a strong plus.

Qualifications

• Native-level Japanese proficiency; able to handle complex written interactions in Japanese and English.
• Strong command of English, both written and spoken.
• 2–4 years in Customer Service / Live-chat, with frontline operations training.
• Experience in financial institutions, fintech platforms, trading environments, or crypto products is advantageous.
• Educational background in Finance, Economics, Mathematics, Business Administration, or related analytical fields.
• Strong numerical acumen and comfort with figures, data, and statistics.
• Willingness to build a long-term fintech/crypto career; team player, proactive and self-driven.
• Ability to work 5 days a week, including weekends and public holidays.
• Hybrid work model: onsite day shifts, WFH at night shifts; on-site in Malaysia during day shifts.
• Legal work authorization in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Maintain high-quality customer service with efficient, accurate responses.
• Familiarize with crypto trading platforms, products, and market fundamentals; stay updated on market conditions.
• Diligently manage and follow up on inquiries or complaints from users.
• Understand customer needs and translate into constructive feedback and solutions for management.
• Flag discrepancies, risks, or unusual situations to management promptly to ensure smooth frontline operations.
• Continuously seek improvements to boost team performance and operational processes.

Skills

Japanese proficiency

English proficiency

Customer service experience

Fintech/crypto familiarity

Teamwork & self-motivation

Attention to detail with numbers

Education

Finance/Economics/Math/Business background

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

looking forward to collaborating with you

#JapaneseSpeakingJobs #JapaneseSpeaker #JapaneseJobsMalaysia #KualaLumpurJobs #MalaysiaJobs #CustomerSupportJobs #CustomerServiceJobs #EmailSupport #FintechJobs #CryptoJobs #TradingJobs #BilingualJobs #JLPTN1 #JLPTN2