Japanese Speaking Customer Support Representative

Savior Artigos Texteis Lda; Putrajaya; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

Talent Ready in Kuala Lumpur, Malaysia is seeking a Japanese-speaking Customer Support Representative to join our hybrid team. You will assist customers in Japanese and English via live chat and email, addressing inquiries related to fintech and crypto products.

The role requires native Japanese proficiency, strong English, 2–4 years in customer service, and willingness to work a 5-day schedule including weekends. On-site by day and remote by night, with Malaysia work authorization.

Qualifications

• Native-level Japanese proficiency with reading and typing
• Strong written and spoken English
• 2–4 years in Customer Service / Live-chat frontline operations
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a strong advantage
• Background in Finance, Economics, Mathematics, Business Administration, or STEM fields
• Strong numerical acumen with attention to detail and data handling
• Willingness for 5-day shift work including weekends and public holidays
• Hybrid work model: on-site daytime, from home during night shifts; legal work authorisation in Malaysia

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English
• Provide efficient, accurate, and high-quality customer service
• Familiarize with crypto trading platforms, products, and market fundamentals
• Diligently manage and follow up on inquiries or complaints from users
• Understand customer needs and translate into feedback and solutions for management
• Flag discrepancies, risks, or unusual situations to management promptly
• Seek continuous improvements to boost team performance and processes

Skills

Native-level Japanese proficiency

Strong English communication

Live-chat & email support experience

Financial/fintech/crypto knowledge

Numerical accuracy

Education

Finance / Economics / Mathematics / Business or STEM

Job description

Hi Talent Ready! We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

looking forward to collaborating with you

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