Japanese Speaking Customer Support Representative

Savior Artigos Texteis Lda; Hulu Kelang; Hybrid; MYR 42,000 - 64,000; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, is seeking a Japanese-speaking Customer Support Representative to join our hybrid team. Day shifts are onsite, with night shifts from home, handling Japanese and English inquiries about fintech and crypto products.

Ideal candidates have native Japanese, strong English, 2–4 years in customer service, and a data-minded approach. Experience with crypto platforms is a plus; Malaysia work authorization is required.

Qualifications

• Native-level Japanese for complex written interactions.
• Strong English, written and spoken.
• 2–4 years in customer service with frontline training.
• Experience in fintech/crypto trading platforms is a plus.
• Educational background in Finance, Economics, Math, Business, or STEM.
• Strong numerical acumen and attention to data.
• Willingness to work 5 days, including weekends and holidays.
• Hybrid work model; onsite day shifts, remote night shifts; Malaysia work authorization.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Provide efficient, accurate, high-quality customer service.
• Familiarize with crypto trading platforms, products, and market basics.
• Diligently follow up on inquiries or complaints from users.
• Identify customer needs and relay feedback to management.
• Flag discrepancies or risks to management promptly.
• Seek ongoing improvements to boost team performance and processes.

Skills

Native Japanese

English proficiency

Customer service

Fintech/crypto knowledge

Analytical skills

Team player

Shift flexibility

Work authorization Malaysia

Hybrid work adaptation

Education

Finance/Economics/Math/Business/STEM

Tools

Live chat software

CRM systems

Job description

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.