Japanese Speaking Customer Support Representative

Savior Artigos Texteis Lda; Seri Kembangan; Hybrid; MYR 55,800 - 89,280; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia is seeking a Japanese-speaking Customer Support Representative. You will handle inquiries in Japanese and English via live chat and email, support crypto-finance products, and work in a hybrid model with day onsite and night remote shifts.

Legal work authorization in Malaysia is required. Candidates should have 2–4 years in customer service, strong numerical skills, and a passion for fintech and crypto markets.

Qualifications

• Native-level Japanese proficiency for complex written interactions (finance/crypto).
• Strong command of English, written and spoken.
• 2–4 years in Customer Service / Live-chat frontline operations training.
• Experience with financial institutions, fintech platforms, trading, or crypto products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or related fields preferred.
• Strong numerical acumen with attention to detail in data and statistics.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, keeping abreast of market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate ability to understand customer needs and convert them into constructive feedback and solutions for management.
• Flag discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance and operational processes.

Skills

Japanese proficiency

English proficiency

Customer service

Attention to detail

Analytical mindset

Education

Finance

Economics

Mathematics

Business Administration

Job description

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.