Japanese EC Support Specialist & Bug Triage

Businesslist; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Businesslist is hiring a Japanese Customer Service Specialist in Malaysia, based in either KL or Bayan Lepas, Penang. The role involves providing exceptional customer support through various channels.

The ideal candidate is a Japanese native with a minimum of 1 year in customer service, possesses excellent multitasking skills, and can thrive in a fast-paced environment.

This is a permanent position with opportunities for professional growth in the BPO industry.

Qualifications

• Japanese native with a minimum of 1 year of prior customer service experience.
• Ability to adapt to various software tools.
• Demonstrated ability to handle emergency situations effectively.

Responsibilities

• Provide exceptional customer support addressing inquiries through chat, email, and phone.
• Identify, replicate, and document software bugs.
• Collaborate with the team to meet performance goals.

Skills

Customer service experience

Proficient computer skills

Strong multitasking abilities

Exceptional interpersonal skills

Job description

Businesslist is hiring a Japanese Customer Service Specialist in Malaysia, based in either KL or Bayan Lepas, Penang. The role involves providing exceptional customer support through various channels.

The ideal candidate is a Japanese native with a minimum of 1 year in customer service, possesses excellent multitasking skills, and can thrive in a fast-paced environment.

This is a permanent position with opportunities for professional growth in the BPO industry.