Bilingual Customer Support Specialist: Problem Solver & CX

Infosys BPM; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

Infosys BPM in Petaling Jaya, Malaysia, is seeking a skilled customer service representative. The role involves engaging with customers to understand their needs and ensuring effective communication in Japanese and Mandarin/English. The ideal candidate will have 2-5 years of experience in a BPO environment and be detail-oriented.

You will be responsible for troubleshooting issues, maintaining accountability, and collaborating with partners to achieve successful customer outcomes.

Qualifications

• 2-5 years of experience in a customer service role, preferably in a BPO.
• Highly proficient in written and verbal Japanese and Mandarin/English.
• JLPT N1 or at least N2 certification preferred.

Responsibilities

• Engage customers to understand and translate their needs.
• Identify issues and perform Root Cause Analysis.
• Maintain ownership and accountability for requests.
• Collaborate with cross-functional partners for successful outcomes.
• Focus on process improvement and automation opportunities.

Skills

Customer engagement

Troubleshooting

Problem-solving

Attention to detail

Multitasking

Japanese fluency

Mandarin fluency

English fluency

Tools

Case management systems

Windows applications

Job description

Infosys BPM in Petaling Jaya, Malaysia, is seeking a skilled customer service representative. The role involves engaging with customers to understand their needs and ensuring effective communication in Japanese and Mandarin/English. The ideal candidate will have 2-5 years of experience in a BPO environment and be detail-oriented.

You will be responsible for troubleshooting issues, maintaining accountability, and collaborating with partners to achieve successful customer outcomes.