Japanese Customer Support Specialist - FinTech (Hybrid)

Arvion Services; Kuala Lumpur; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Medical insurance coverage

Annual leave benefits

Relocation allowance for overseas

Hybrid working arrangements

Training and development opportunities

Career growth in a global organization

Job summary

Arvion Services in Kuala Lumpur is seeking a Japanese Speaking Customer Support Specialist to join a growing international organization. The ideal candidate will be a native Japanese speaker with 1+ year of customer support experience and the ability to thrive in a fast-paced, multicultural environment.

You will respond to inquiries via live chat, email, and phone, provide information on financial products, and assist clients with account and technical issues.

Qualifications

• Native Japanese speaker with excellent written and verbal communication.
• Minimum 1 year of professional customer support or customer service experience.
• Good command of English, both written and spoken.
• Experience in financial services, fintech, forex or a related industry is an advantage.

Responsibilities

• Respond to customer inquiries through live chat, email and phone in a timely and professional manner.
• Provide accurate information about financial products, services and account-related matters.
• Assist clients with account inquiries, technical issues and general troubleshooting.
• Handle customer concerns and complaints professionally, ensuring effective resolution.
• Cooperate effectively with internal departments to resolve customer issues.
• Maintain accurate records of customer interactions, requests and resolutions.
• Follow established procedures, internal policies and service quality standards.
• Identify recurring customer issues and recommend improvements to enhance the customer experience.
• Maintain high customer satisfaction through clear communication and efficient support.

Skills

Japanese language

Customer support

Communication skills

Multitasking

Problem solving

English proficiency

Job description

Arvion Services in Kuala Lumpur is seeking a Japanese Speaking Customer Support Specialist to join a growing international organization. The ideal candidate will be a native Japanese speaker with 1+ year of customer support experience and the ability to thrive in a fast-paced, multicultural environment.

You will respond to inquiries via live chat, email, and phone, provide information on financial products, and assist clients with account and technical issues.