IVF Patient Experience Lead — Structured Training
HOSPITAL WANITA METRO SDN BHD
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Benefits offered by this job
Job summary
HOSPITAL WANITA METRO SDN BHD is seeking an empathetic Fertility Clinic Coordinator / Executive to support patient journeys through IVF processes in Klang. You will coordinate treatment timelines, manage clinical appointments, and liaise between patients and the medical team.
Ideal candidates have a diploma or degree in life sciences or healthcare management, with strong English and Bahasa Malaysia. Fresh graduates are welcome as comprehensive training is provided to ensure exceptional patient
Qualifications
- Education: Minimum Diploma or Degree in Life Sciences, Nursing, Healthcare Management, or equivalent.
- Experience: Prior experience in clinical administration, customer care, or hospital environments is preferred, but fresh graduates are encouraged as training will be provided.
- Languages: Excellent command of English and Bahasa Malaysia; Mandarin or other dialects a strong advantage.
Responsibilities
- Coordinate and map out patient treatment cycles, timelines, and clinical appointments.
- Act as the key point of contact between patients, fertility consultants, and embryologists.
- Update patient EMR, handle diagnostic documentation, and assist with registration/billing.
- Provide high-touch, compassionate customer care to couples navigating medical procedures.
Skills
Education
Tools
Job description
HOSPITAL WANITA METRO SDN BHD is seeking an empathetic Fertility Clinic Coordinator / Executive to support patient journeys through IVF processes in Klang. You will coordinate treatment timelines, manage clinical appointments, and liaise between patients and the medical team.
Ideal candidates have a diploma or degree in life sciences or healthcare management, with strong English and Bahasa Malaysia. Fresh graduates are welcome as comprehensive training is provided to ensure exceptional patient
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