ITSM & ITAM Software Engineer | Python & Node.js

Logicalis Asia Pacific; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

iZeno, part of Logicalis Asia Pacific, seeks a Software Engineer to join our ITSM Team, building and integrating ITSM/ITAM solutions for clients across Southeast Asia. The role sits at the crossroads of ITSM platforms, discovery, and custom development.

You will configure Freshservice or JSM, implement Device42 ITAM, develop Python and Node.js scripts, and collaborate with architects to translate client needs into scalable configurations.

Qualifications

• Bachelor's degree in Computer Science or Information Technology.
• 2–3 years in software engineering, ITSM, or systems integration.
• Hands-on with Freshservice or Jira Service Management (JSM).
• Experience with Device42 ITAM and discovery tools.
• Knowledge of discovery protocols (SNMP, WMI, SSH).
• Understanding of servers, networks, virtualization and cloud environments.

Responsibilities

• Configure, customize, and support ITSM platforms for client implementations.
• Implement and maintain IT Asset Management using Device42.
• Support discovery, dependency mapping, and CMDB population.
• Develop scripts, integrations, and automations using Python and Node.js.
• Collaborate with solution architects to translate client requirements into configurations.
• Troubleshoot and resolve issues across ITSM/ITAM tooling and integrations.
• Document technical designs, configurations, and runbooks.
• Participate in testing, UAT, and deployment activities for client projects.

Skills

Freshservice

JSM

Device42

Python

Node.js

Discovery protocols

Cloud platforms

Servers & networks

Education

Bachelor's degree in Computer Science / Information Technology

Tools

REST/SOAP APIs

SQL basics

Bash/PowerShell

Job description

iZeno, part of Logicalis Asia Pacific, seeks a Software Engineer to join our ITSM Team, building and integrating ITSM/ITAM solutions for clients across Southeast Asia. The role sits at the crossroads of ITSM platforms, discovery, and custom development.

You will configure Freshservice or JSM, implement Device42 ITAM, develop Python and Node.js scripts, and collaborate with architects to translate client needs into scalable configurations.