Desktop Support Engineer

Total It Global Pte. Ltd.; Selangor; Hybrid; MYR 33,000 - 67,000; Full time

Job summary

Total IT Global is seeking a Desktop Technician to deliver day-to-day desktop and remote support for end users. The role involves troubleshooting hardware, software, and AV/conferencing setups, documenting resolutions, and coordinating with the Service Desk for BAU and project work.

Candidate will handle Windows environments, manage devices via SCCM/Intune/Autopilot, and assist with account systems like Azure AD. Travel within the city may be required. Fluency in English is essential.

Qualifications

• Proficient with Windows desktop OS (Win7/8/10/11) and MacOS basics.
• Strong communication with end users in English; able to explain complex issues simply.
• Experience troubleshooting hardware, software, and AV/meeting room setups.
• Familiar with asset/inventory management and ticketing systems.
• Knowledge of remote/onsite support and shift coordination.

Responsibilities

• Provide day-to-day desktop and remote support to local and remote users.
• Log, triage, and resolve incidents in the ticketing system with documented steps.
• Collaborate with Service Desk and supervisors to ensure consistency across shifts.
• Troubleshoot and resolve issues with Windows, network access, and printing.
• Assist with AV rooms, meeting room setups, and conferencing tools.

Skills

Windows OS

English communication

Troubleshooting

Customer service

Ticket handling

Tools

SCCM

Intune

Autopilot

Azure AD

MS MDM

Job description

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.

Job Description:

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions:

Provide support on Client Windows platform, for desktop/end user technologies, Engineer should have good experience in- Azure Active Directory, Meeting Room , AV Room, Peripheral ,( audio, video and conferencing setups ) Supports, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. engineer will support change management related activities for BAU & Project at all sites (Network & ZOOM

related activities – H&F

Duties shall include, but not be limited to:

• Excellent working knowledge of Windows 7, 8, 10, 11
• Good working knowledge of Windows. (MacOS a plus), Azure AD
• Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
• Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM), Intune, Autopilot is a must
• Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
• Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
• Excellent working knowledge in asset / inventory management
• Ability to maintain composure and focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of client appointments while adapting to customer requests.
• Demonstrated ability to communicate complex technical concepts in simple language.
• Strong Experience in Multi-Functional Printer troubleshooting
• Travel within the city if required
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
• Excellent verbal and written communication in English