IT Technician Assistant

SNS Network; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology service provider in Petaling Jaya is seeking a technical support specialist to provide client support and resolve technical issues on products and services. Candidates should have at least a diploma and experience in troubleshooting hardware and software. Knowledge of Samsung products is a plus. The role requires good communication skills in English, Bahasa Malaysia, and Mandarin, with opportunities for various benefits including employee shares and annual bonuses.

Benefits

Employee Shares Option Scheme (ESOS)

KPI rewards

Annual Bonus

EPF, SOCSO, EIS

Medical Claim

Overtime Claim

Annual Leave

Staff Purchase Scheme

Qualifications

• At least 1 year of experience in a related field.
• Able to communicate in English, Bahasa Malaysia and Mandarin.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide client support and technical issue resolution.
• Diagnose and troubleshoot hardware and software issues.
• Perform onsite service at clients' locations.

Skills

Troubleshooting hardware and software

Analytical skills

Good communication skills

Customer orientation

Self-starter

Education

Diploma or Bachelor's Degree in Computer Science/IT

Tools

Samsung products knowledge

Job description

Job Responsibility

• Provide client support and technical issue resolution on products and services.
• Diagnosing, troubleshooting hardware and software issues and repairing devices.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform onsite service at clients' locations as and when required.
• To undertake any-hoc assignments as and when required.
  
  

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
• Knowledge in troubleshooting hardware and software.
• At least 1 year(s) of working experience in the related field is required for this position.
• Able to speak in English, Bahasa Malaysia and Mandarin
• Fresh graduate are welcome to apply
• A self-starter, responsible, analytical with good-attitude.
• Possess good communication and technical skills with consultative skills as well as customer-oriented skills.
• Initiative, fast learner and confident.
• Experience and knowledge in Samsung products will be an added advantage.
• Applicants must be willing to work on rotational shift, weekend and Public Holiday.
• Applicants must be willing to work in 1 Utama Shopping Centre, Petaling Jaya, Selangor.
  
  

Job Benefits

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• Annual Bonus
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year