IT System & Support Engineer Intern — Cloud & Client Support

Softinn Solutions Sdn. Bhd.; Malacca City; On-site; MYR 6,700 - 8,900; Full time

Benefits offered by this job

Free Flow of Snacks

Pluralsight Subscription

Hubspot CRM Certification

Coursera PLUS Subscription

Job summary

Softinn Solutions Sdn. Bhd. invites applicants for an IT System & Support Engineer internship based in Melaka.

The role targets students in computer science with a strong foundation in cloud-based software and analytical thinking. You will assist clients, troubleshoot issues, and participate in UAT and system setup to support product releases. Ideal candidates pursue a Diploma or Bachelor’s in IT, possess good English communication, and can work with teams to deliver reliable technical support.

Qualifications

• Currently pursuing a Diploma or Bachelor's in Information Technology or a related technical field.
• Good understanding of cloud-based software products and strong logical thinking.
• Reasonable foundation in algorithms and analytical skills.
• Proficient in English, written and spoken.
• Ability to communicate clearly with team members.
• The minimum internship duration is 4 months.

Responsibilities

• Provide technical assistance to clients for Softinn products and services.
• Provide guidance to clients for Softinn products and services.
• Troubleshoot errors related to Softinn's system; collaborate with product team and customers to resolve bugs.
• Answer and respond to clients on technical issues via email, WhatsApp, live chat, and phone.
• Assist in system setup and configuration for a new or potential client.
• Assist in UAT (user-acceptance testing) before a new product release.

Skills

Cloud-based software

Logical thinking

Algorithms

English proficiency

Communication

Education

Diploma or Bachelor’s in Information Technology or related field

Job description

Softinn Solutions Sdn. Bhd. invites applicants for an IT System & Support Engineer internship based in Melaka.

The role targets students in computer science with a strong foundation in cloud-based software and analytical thinking. You will assist clients, troubleshoot issues, and participate in UAT and system setup to support product releases. Ideal candidates pursue a Diploma or Bachelor’s in IT, possess good English communication, and can work with teams to deliver reliable technical support.