IT Support Technician - Onsite & Remote Help Champion

Masimo Medical Technologies (Malaysia) Sdn. Bhd.; Pasir Gudang; On-site; MYR 33,000 - 58,000; Full time

Job summary

Masimo Medical Technologies (Malaysia) Sdn. Bhd. is seeking an Information Technology Support Technician to setup and maintain computer and network systems.

You will provide assistance to employees by answering questions, resolving technical problems and maintaining company network, software and equipment to ensure effective IT functionality. The role involves troubleshooting via IT Service Desk tickets, supporting Windows environments, imaging computers, and assisting both onsite and remote

Qualifications

• Technical aptitude to learn and follow instructions.
• Problem solver with strong attention to detail.
• Hands-on experience with diverse computer systems and networks.
• Ability to research solutions and work independently on tasks.

Responsibilities

• Work on IT Service Desk tickets to troubleshoot IT issues related to computers, printers, network, handhelds and cell phones.
• Ensure security and privacy of networks and computer systems.
• Perform preventive and corrective maintenance on computer equipment.
• Assist onsite and remote employees with their computer and software related issues.
• Software installation and basic network troubleshooting.
• Setup and imaging computers.
• Document resolution and follow up with Service Desk tickets.
• Support manufacturing IT equipment such as printers.
• Support audio-visuals requests or issues on events or meetings.
• Perform assets lifecycle for computers, printers, handhelds and cell phones.
• Manage IT inventory.
• Unlock Windows AD user accounts.
• Required to work after business hours or night shift as needed.
• Any other reasonable duties assigned by superior.

Skills

Technical aptitude

Problem solving

Diverse computer systems & networks

Independent work

Education

Diploma in Computer Science / Engineering or equivalent

Tools

Windows OS

Office 365 (O365)

Active Directory

Job description

Masimo Medical Technologies (Malaysia) Sdn. Bhd. is seeking an Information Technology Support Technician to setup and maintain computer and network systems.

You will provide assistance to employees by answering questions, resolving technical problems and maintaining company network, software and equipment to ensure effective IT functionality. The role involves troubleshooting via IT Service Desk tickets, supporting Windows environments, imaging computers, and assisting both onsite and remote