IT Support Intern: End-User Tech Help & Setup

Jabil; Penang; On-site; MYR 42,000 - 68,000; Full time

Job summary

Jabil Malaysia Penang is seeking an IT Support specialist to provide level 1-2 technical assistance, diagnosing and resolving hardware, software, and network issues, and helping maintain computer systems and applications.

You will install, configure, and deploy new software and hardware, manage service desk tickets, escalate complex problems, deliver user training, and collaborate with IT peers to improve service delivery. Jabil is an equal opportunity employer and values diversity.

Responsibilities

• Assist level support end user Diagnose and resolve hardware, software and network issues
• Install, configure and maintain computer system & applications
• Manage IT service desk tickets timely and maintain accurate records
• Escalate complex issues to higher level support members
• Assis in set up and deployment of new software and hardware
• Provide training and guidance to users on IT Best Practices
• Collaborate with other IT members to improve service delivery

Job description

Jabil Malaysia Penang is seeking an IT Support specialist to provide level 1-2 technical assistance, diagnosing and resolving hardware, software, and network issues, and helping maintain computer systems and applications.

You will install, configure, and deploy new software and hardware, manage service desk tickets, escalate complex problems, deliver user training, and collaborate with IT peers to improve service delivery. Jabil is an equal opportunity employer and values diversity.