IT Support Technician — End-User Tech Champion

SBM Offshore; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

SBM Offshore is seeking an IT Helpdesk Technician to deliver timely assistance to end-users and resolve hardware, software, and network issues across the organisation. You will install and maintain desktops, laptops, printers, and other devices, manage user accounts and security settings, and keep thorough documentation of solutions and inventory.

Ideal candidates have a high school diploma or IT-related associate degree, with certifications such as A+ or Network+.

Qualifications

• Proven ability to diagnose and resolve hardware, software, and network issues.
• Experience in logging, tracking, and prioritizing support tickets.
• Ability to document troubleshooting procedures and inventory.
• Strong communication with non-technical users and teammates.
• Willingness to learn and adapt to new IT tools and processes.

Responsibilities

• Provide timely IT assistance to end-users via phone, email, or in person.
• Troubleshoot hardware, software, and network issues to identify root causes.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Create, modify, and deactivate user accounts and passwords; manage emails and permissions.
• Maintain records of tickets, solutions, and hardware/software inventory.
• Provide basic IT training and remote support to off-site users.

Skills

IT Support

Customer Service

Remote Support

Ticketing Systems

Documentation

Team Collaboration

Education

High school diploma

Associate degree in IT

CompTIA A+ certification

MCDST certification

CompTIA Network+ / Security+ / MCSA

Tools

Remote desktop software

VPNs

Windows OS

Office applications

Job description

SBM Offshore is seeking an IT Helpdesk Technician to deliver timely assistance to end-users and resolve hardware, software, and network issues across the organisation. You will install and maintain desktops, laptops, printers, and other devices, manage user accounts and security settings, and keep thorough documentation of solutions and inventory.

Ideal candidates have a high school diploma or IT-related associate degree, with certifications such as A+ or Network+.