IT Support Specialist-Dispatch/Freelance

TECEZE; Kuantan; On-site; MYR 42,000 - 65,000; Full time

Job summary

TECEZE in Kuantan, Malaysia seeks an IT Support Specialist – Backfill to provide on-site technical assistance when full-time engineers are unavailable. You will support desktops, laptops, printers, and AV equipment, ensuring quick resolutions and high service levels.

Proficiency with Office 365, basic networking (DHCP/DNS/LAN), and strong communication are essential. The role offers a flexible, hands-on environment within a dynamic team.

Qualifications

• Proven experience with desktop/laptop troubleshooting and hardware maintenance.
• Basic networking knowledge (DHCP, DNS, LAN).
• Experience with Office 365 support and troubleshooting.
• Printer setup and network printer troubleshooting.
• Strong communication and ability to work independently.

Responsibilities

• Provide on-site IT support for desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and software per standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Troubleshoot hardware and software issues and perform break-fix.
• Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
• Manage IT inventory and asset documentation.
• Assist in conference room setup, AV support, and meeting room technology.
• Provide Office 365-related issues and general user account troubleshooting.
• Maintain SLA adherence and document incidents and resolutions.

Skills

Desktop troubleshoot

Hardware support

Network basics

Office 365 support

Printer setup

AV support

VIP support

Communication

Job description

Job Title: IT Support Specialist – Backfill

Job Overview:

We are looking for a reliable and flexible IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable

Key Responsibilities

• :Provide on-site IT support for desktops, laptops, and peripheral devices
• .Install, configure, and maintain hardware and software as per organizational standards
• .Perform IMAC (Install, Move, Add, Change) activities for IT assets
• .Handle hardware and software troubleshooting, including break-fix support
• .Coordinate with OEM/vendors for hardware repairs, replacements, and escalations
• .Manage and maintain IT inventory, including asset tracking and documentation
• .Perform system imaging for laptops and desktops
• .Support printer setup, troubleshooting, and network printer installations
• .Assist in conference room setup, AV support, and meeting room technologies
• .Provide VIP/end-user support with high-touch service
• .Support Office 365-related issues and general user account troubleshooting
• .Install and troubleshoot compliance/security software
• .Provide support for Mac devices alongside Windows systems
• .Ensure adherence to defined Service Level Agreements (SLAs)
• .Document incidents, resolutions, and maintain knowledge base articles
• .Support after-hours activities, events, and recurring meetings when required

.Required Skills & Qualifications

• :Strong knowledge of desktop/laptop troubleshooting and configuration
• .Hands-on experience with hardware support and peripheral devices
• .Basic networking knowledge including DHCP, DNS, and LAN connectivity
• .Experience in printer/network printer setup and troubleshooting
• .Familiarity with Office 365 support
• .Good communication and interpersonal skills
• .Ability to work independently in a dynamic environment