IT Support Pro - Training, Growth & Bonus Potential

Titan Trend Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Training

Bonus

Leave

On-site access

Job summary

Titan Trend Solutions Sdn Bhd in Cheras, Kuala Lumpur is hiring an IT Support professional to join a friendly team. You will respond to customer inquiries by phone, email, and chat, diagnose common technical issues, and guide users with clear, step-by-step solutions to keep downtime short.

You must be multilingual (English, Chinese, Bahasa Malaysia), have 1–3 years in IT support or a related role, and hold a Diploma or Degree in IT or a related field.

Qualifications

• Multilingual communication across English, Chinese and Bahasa Malaysia.
• 1–3 years in IT support or a related customer service role.
• Diploma or Degree in IT or a related field.
• Basic knowledge of hardware, software, and connectivity issues.
• Strong communication and patient, professional service.

Responsibilities

• Respond to customer inquiries and support requests promptly and professionally via phone, email, and chat.
• Diagnose and troubleshoot common technical issues, guiding customers with step-by-step instructions.
• Accurately log and document all support activities in the system.
• Escalate more complex issues to the relevant team and follow up until resolved.
• Consistently meet response-time and service-quality targets.
• Provide rotational weekend coverage to attend urgent requests.
• On-site work in Cheras, Sunway Velocity.
• Ad hoc duties assigned by the Company.

Skills

Multilingual support

IT support

Customer service

Communication

Education

Diploma or Degree in IT

Job description

Titan Trend Solutions Sdn Bhd in Cheras, Kuala Lumpur is hiring an IT Support professional to join a friendly team. You will respond to customer inquiries by phone, email, and chat, diagnose common technical issues, and guide users with clear, step-by-step solutions to keep downtime short.

You must be multilingual (English, Chinese, Bahasa Malaysia), have 1–3 years in IT support or a related role, and hold a Diploma or Degree in IT or a related field.