IT Support & Infrastructure Specialist

YB Woodwork Industry (M) Sdn Bhd; Johor; On-site; MYR 36,000 - 60,000; Full time

Job summary

YB Woodwork Industry (M) Sdn Bhd in Simpang Renggam, Johor, is seeking a dedicated IT Officer to join our team. This full-time role supports our IT infrastructure and operations across departments, ensuring smooth technology services and business continuity.

The IT Officer will provide first and second-level support, manage hardware and software, handle network issues, security, and training, while contributing to IT planning and procurement.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2–3 years of experience in IT support or help desk.
• Strong knowledge of Windows and/or Linux operating systems, basic networking, and cybersecurity principles.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person assistance.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Troubleshoot network connectivity issues and resolve system performance problems.
• Manage user accounts, access permissions, and security protocols in accordance with policy.
• Perform regular system updates, patches, and security maintenance to protect data.
• Document and track IT incidents, requests, and resolutions using ticketing systems.
• Assist with IT infrastructure planning and hardware procurement processes.
• Conduct basic user training on software applications and IT best practices.
• Support backup and disaster recovery procedures to safeguard company data.
• Maintain IT equipment inventory and assist with asset management.

Education

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field

Tools

IT ticketing systems

Asset management systems

Job description

YB Woodwork Industry (M) Sdn Bhd in Simpang Renggam, Johor, is seeking a dedicated IT Officer to join our team. This full-time role supports our IT infrastructure and operations across departments, ensuring smooth technology services and business continuity.

The IT Officer will provide first and second-level support, manage hardware and software, handle network issues, security, and training, while contributing to IT planning and procurement.