IT Support Engineer – End User Computing

Rosemallow Technologies Pvt Ltd; Pekan Tanjung Sepat; On-site; MYR 36,000 - 60,000; Full time

Job summary

Rosemallow Technologies Pvt Ltd is seeking a proactive technical support professional to assist End User Computing products during deployment and parts replacement. The role involves on-site or remote assistance via phone or email and emphasizes customer service excellence.

Responsibilities include maintaining computer networks, PCs/notebooks, printers and peripherals, and identifying areas for improvement.

Responsibilities

• Provide technical and application support to End User Computing products on deployment and parts replacement
• Knowledge in maintenance services of computer network, PCs/notebooks, printers and peripherals
• Offering technical support on-site or via phone or email
• Directing and manage all operational aspects, including customer service, human resources and administration
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

Job description

Rosemallow Technologies Pvt Ltd is seeking a proactive technical support professional to assist End User Computing products during deployment and parts replacement. The role involves on-site or remote assistance via phone or email and emphasizes customer service excellence.

Responsibilities include maintaining computer networks, PCs/notebooks, printers and peripherals, and identifying areas for improvement.