IT Support Engineer

Handal Indah Sdn Bhd; Kepong; Vor Ort; MYR 50.000 - 90.000; Vollzeit

Zusammenfassung

Handal Indah Sdn Bhd, a leading bus operator in Malaysia, seeks an IT Support Engineer to deliver multi-site support for hardware, software, network and accounts. You will manage user accounts in M365/Entra ID, monitor LAN/Wi‑Fi/VPN and support core business apps across sites.

Ideal candidates have 2+ years in IT support, strong Windows/M365/AD knowledge, basic networking, and familiarity with firewalls, backups and cloud platforms. Ability to work across depots and offices is essential.

Qualifikationen

• Diploma or degree in IT/CS/Engineering or related field.
• At least 2 years in IT support, helpdesk or desktop/network support.
• Good working knowledge of Windows 10/11, M365, AD and basic networking.
• Experience in multi-site environment, transport/logistics or operations-heavy industry preferred.
• Exposure to firewalls, backup solutions or cloud platforms.
• Hands-on experience troubleshooting hardware, printers and mobile devices.
• Familiarity with Jira Service Management and OS Ticketing.
• Basic understanding of cyber security practices, including endpoint protection.

Aufgaben

• Provide first- and second-level support for hardware, software, network and account issues via helpdesk, phone, remote and on-site.
• Log, prioritise and resolve tickets within SLAs; escalate complex issues.
• Set up and deploy laptops/desktops/printers/mobile devices for new joiners; handle offboarding and asset recovery.
• Support staff at depots and terminals, including operational systems.
• Administer user accounts, groups, permissions and licences in Microsoft 365 and Active Directory/Entra ID.
• Monitor and troubleshoot LAN, Wi‑Fi, VPN, firewalls and internet links across sites.
• Carry out routine maintenance, patching and backup checks on servers/endpoints/network equipment.
• Support ERP/CMMS/contract management systems with owners/vendors.
• Apply endpoint protection, email security and access-control policies.
• Maintain accurate inventory of IT hardware, software and licences.

Kenntnisse

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Jira Service Management

OS Ticketing

Cyber security basics

Documentation

English & Bahasa Malaysia

Ausbildung

Diploma or degree in Information Technology / Computer Science / Computer Engineering

Tools

Fortinet

Check Point

Veeam

AWS / Azure

Jobbeschreibung

The IT Support Engineer provides first- and second-level support for hardware, software, network and account issues through the helpdesk, by phone, remotely and on-site. The role involves administering user accounts, groups, permissions and licences in Microsoft 365 and Active Directory / Entra ID, monitoring and troubleshooting LAN, Wi-Fi, VPN, firewalls and internet links across multiple sites, and supporting business applications such as ERP, CMMS and contract management systems. The IT Support Engineer also applies endpoint protection, email security and access-control policies, maintains IT hardware and software inventory, and participates in IT projects such as system rollouts, hardware refreshes and office moves.

Key responsibilities

• Provide first- and second-level support for hardware, software, network and account issues through the helpdesk, by phone, remotely and on-site.
• Log, prioritise and resolve tickets within agreed service levels, and elevate complex issues to the relevant internal teams or vendors.
• Set up, configure and deploy laptops, desktops, printers, mobile devices and peripherals for new joiners, and handle offboarding and equipment recovery.
• Support staff at depots and terminals, including operational systems used by frontline teams.
• Administer user accounts, groups, permissions and licences in Microsoft 365 and Active Directory / Entra ID.
• Monitor and troubleshoot LAN, Wi-Fi, VPN, firewalls and internet links across multiple sites.
• Carry out routine maintenance, patching and backup checks on servers, endpoints and network equipment.
• Support business applications such as ERP, CMMS and contract management systems, working with application owners and vendors.
• Apply endpoint protection, email security and access-control policies consistently.
• Maintain an accurate inventory of IT hardware, software and licences.

About you

• Diploma or degree in Information Technology, Computer Science, Computer Engineering or a related field.
• At least 2 years of working experience in IT support, helpdesk or desktop/network support.
• Good working knowledge of Windows 10/11, Microsoft 365, Active Directory and basic networking (TCP/IP, DNS, DHCP, VLANs, VPN).
• Experience in a multi-site environment, ideally in transport, logistics or operations-heavy industries.
• Exposure to firewalls (Fortinet, Check Point or similar), backup solutions (e.g. Veeam) or cloud platforms (AWS / Azure).
• Hands‑on experience troubleshooting hardware, printers, mobile devices and common business applications.
• Familiarity with ticketing systems such as Jira Service Management and OS Ticketing.
• Basic understanding of cyber security practices, including endpoint protection, MFA and phishing awareness.
• Clear communication in English and Bahasa Malaysia, with a patient, service‑oriented approach towards non‑technical users.
• Able to work independently, manage several issues at once and document work properly.

About us

Handal Indah Sdn Bhd is located in Johor.

Handal Indah, also known as a Causeway Link is one of Malaysia's leading bus service providers that span our service across Malaysia and Singapore. We are committed to deliver bus service which is as convenient, safe and comfortable.

Causeway Link is also the first operator to establish a Control Centre for centralized services and monitoring of real‑time commuter support. In addition, the Company introduced its own contactless ticketing and mobile‑based journey planning to leverage on technology that will bring conveniences to regular commuters. In order to uphold our reputation as one of the most highly regarded public bus operators in Malaysia, our buses are innovatively designed and manufactured by our very own technical team to provide the most efficient, safe, reliable, and friendly transport services to our Community.

Other than the operation of public buses, Handal Indah Sdn Bhd's mission is in the development of sustainable public transportation systems to service entire cities.

Our holistic services require talents in the area of:

Information Technology DevelopmentCorporate DevelopmentOperations ResearchEngineering (electrical, software, electronic, automotive)Project Management

Handal Indah, also known as a Causeway Link is one of Malaysia's leading bus service providers that span our service across Malaysia and Singapore. We are committed to deliver bus service which is as convenient, safe and comfortable.

Causeway Link is also the first operator to establish a Control Centre for centralized services and monitoring of real‑time commuter support. In addition, the Company introduced its own contactless ticketing and mobile‑based journey planning to leverage on technology that will bring conveniences to regular commuters. In order to uphold our reputation as one of the most highly regarded public bus operators in Malaysia, our buses are innovatively designed and manufactured by our very own technical team to provide the most efficient, safe, reliable, and friendly transport services to our Community.

Other than the operation of public buses, Handal Indah Sdn Bhd's mission is in the development of sustainable public transportation systems to service entire cities.

Our holistic services require talents in the area of:

Information Technology DevelopmentCorporate DevelopmentOperations ResearchEngineering (electrical, software, electronic, automotive)Project Management

What can I earn as an IT Support Engineer