Helpdesk Support Specialist

TalentConsult

Kuala Lumpur

On-site

MYR 48,000 - 72,000

Full time

2 days ago

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Benefits offered by this job

Annual Leave

Medical Insurance

Training Provided

5 Working Days

Maternity Leave

Paternity Leave

Medical Claim

Allowance Provided

Overtime Pay

Job summary

TalentConsult seeks an IT Support specialist in Kuala Lumpur to manage Microsoft 365 and Intune, handle 1st–2nd line support, and coordinate with vendors for smooth IT operations.

You will troubleshoot laptops, desktops, printers, and network issues, deploy applications, and maintain security compliance across users and devices. Rotational shifts include night and on-call coverage.

Qualifications

Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
2–5 years Qf experience in IT Support, System Administration, or Service Desk Operations.
Hands‑on experience managing Microsoft 365.
Experience with Microsoft Intune for device management.
Experience coordinating with IT vendors and MSPs.
Willing to work on a rotational shift schedule, including both day and night shifts.

Responsibilities

Manage and support Microsoft 365, and Microsoft Intune, including user accounts, access rights, device management, application deployment, and security compliance.
Provide Level 1 & Level 2 IT Support, troubleshooting issues related to laptops, desktops, printers, networks, email, Outlook, Exchange Online, Lark Mail, and business applications.
Handle software installation, configuration, updates, patching, IT asset management, and device lifecycle management.
Coordinate with IT vendors, server hosting providers, cloud service providers, and ISPs for technical support, maintenance, hardware repairs, and service requests.
Monitor IT systems, endpoint compliance, and service availability, ensuring smooth and reliable daily operations.
Support IT security, user access reviews, cybersecurity practices, and incident response.
Participate in rotational shifts, including night shifts and on-call support, to ensure business continuity.

Skills

Microsoft 365

Intune

Level 1 & 2 IT Support

Troubleshooting

User accounts & access rights

Device management

Security compliance

Application deployment

Problem solving

Education

Diploma or Bachelor’s Degree in IT/CS

Tools

Microsoft 365

Intune

Exchange Online

Lark Mail

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage and support Microsoft 365, and Microsoft Intune, including user accounts, access rights, device management, application deployment, and security compliance.

Provide Level 1 & Level 2 IT Support, troubleshooting issues related to laptops, desktops, printers, networks, email, Outlook, Exchange Online, Lark Mail, and business applications.

Handle software installation, configuration, updates, patching, IT asset management, and device lifecycle management.

Coordinate with IT vendors, server hosting providers, cloud service providers, and ISPs for technical support, maintenance, hardware repairs, and service requests.

Monitor IT systems, endpoint compliance, and service availability, ensuring smooth and reliable daily operations.

Support IT security, user access reviews, cybersecurity practices, and incident response.

Participate in rotational shifts, including night shifts and on-call support, to ensure business continuity.

Requirement

Manage and support Microsoft 365, and Microsoft Intune, including user accounts, access rights, device management, application deployment, and security compliance.
Provide Level 1 & Level 2 IT Support, troubleshooting issues related to laptops, desktops, printers, networks, email, Outlook, Exchange Online, Lark Mail, and business applications.
Handle software installation, configuration, updates, patching, IT asset management, and device lifecycle management.
Coordinate with IT vendors, server hosting providers, cloud service providers, and ISPs for technical support, maintenance, hardware repairs, and service requests.
Monitor IT systems, endpoint compliance, and service availability, ensuring smooth and reliable daily operations.
Support IT security, user access reviews, cybersecurity practices, and incident response.
Participate in rotational shifts, including night shifts and on-call support, to ensure business continuity.

Responsibility

Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
2–5 years Qf experience in IT Support, System Administration, or Service Desk Operations.
Hands‑on experience managing Microsoft 365.
Experience with Microsoft Intune for device management.
Experience coordinating with IT vendors and Managed Service Providers (MSPs).
Willing to work on a rotational shift schedule, including both day and night shifts.

Benefits