IT Support

FENGSHI METAL TECHNOLOGY MALAYSIA SDN. BHD.; Nibong Tebal; On-site; MYR 29,000 - 42,000; Full time

Job summary

FENGSHI METAL TECHNOLOGY MALAYSIA SDN. BHD. in Penang is seeking a Level 1 IT Support specialist to assist internal users with helpdesk requests. You will troubleshoot basic IT problems, install and configure desktops, laptops, and printers, and help manage user accounts and access permissions.

The role requires 1–2 years in IT support, familiarity with Windows OS, MS Office, and ticketing tools, plus strong documentation skills. On-site work with office and production users.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 1–2 years of experience in IT support or helpdesk role.
• Basic knowledge of computer hardware, software, and network troubleshooting.
• Familiar with Windows operating systems, Microsoft Office, and basic IT support tools.
• Experience with ticketing or helpdesk systems.
• Good problem-solving skills and ability to work independently.
• Able to maintain proper documentation and records.

Responsibilities

• Provide Level 1 IT support to internal users via helpdesk or ticketing system.
• Troubleshoot and resolve basic IT issues including printers and connectivity.
• Install, setup, and configure IT equipment such as desktops, laptops, and peripherals.
• Assist in user account administration and access management.
• Provide support for email systems, system access, and password resets.
• Support daily IT operations for office and production users.
• Assist in basic network troubleshooting and coordinate with vendors when needed.
• Maintain IT documentation, SOPs, and asset records.
• Assist in IT asset and inventory management.
• Escalate unresolved or complex issues to Level 2 when necessary.
• Ensure equipment and systems comply with company IT and security policies.

Skills

IT support

Helpdesk

Windows OS

Microsoft Office

Network troubleshooting

Documentation

Ticketing systems

Education

Diploma or Degree in Information Technology or Computer Science

Tools

Ticketing system tools

Job description

Provide Level 1 IT support to internal users by responding to helpdesk or ticketing system requests in a timely manner.

Troubleshoot and resolve basic IT issues, including printer problems, network connectivity, login issues, and general software-related problems.

Perform installation, setup, and configuration of IT equipment such as desktops, laptops, printers, and other peripherals.

Assist in user account administration, including creating, modifying, and disabling system accounts and managing access permissions.

Provide support for email systems, system access, and password reset requests.

Support daily IT operations to ensure smooth system availability for both office and production users.

Assist in basic network troubleshooting and coordinate with vendors when necessary.

Maintain and update IT documentation, standard operating procedures, and asset records.

Assist in IT asset and inventory management, including tracking hardware and software resources.

Escalate unresolved or complex technical issues to Level 2 support or senior IT personnel when necessary.

Ensure IT equipment and systems are configured and maintained in compliance with company IT and security policies.

Job Requirements

Diploma or Degree in Information Technology, Computer Science, or a related field.

1–2 years of experience in IT support or helpdesk role (fresh graduates with relevant knowledge are encouraged to apply).

Basic knowledge of computer hardware, software, and network troubleshooting.

Familiar with Windows operating systems, Microsoft Office, and basic IT support tools.

Experience with ticketing or helpdesk systems will be an added advantage.

Good problem-solving skills and ability to work independently.

Able to maintain proper documentation and records.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Machinery & Automation 101-1,000 employees

Fengshi is a rapidly growing Small & Medium-sized Enterprise (SME) in the Metal Technology and manufacturing industry. Fengshi believes that customer centricity and entrepreneurial decision making are critical success factors for successful partnering.

Fengshi supports many customers from different industries with the parts and finished products it produces. To do so, we have had to not only had to pass very demanding industry specific certifications, but also detailed customers audits that verify Fengshi’s ability to being able to operate successfully in the value chain of our customers.

Fengshi is a rapidly growing Small & Medium-sized Enterprise (SME) in the Metal Technology and manufacturing industry. Fengshi believes that customer centricity and entrepreneurial decision making are critical success factors for successful partnering.

Fengshi supports many customers from different industries with the parts and finished products it produces. To do so, we have had to not only had to pass very demanding industry specific certifications, but also detailed customers audits that verify Fengshi’s ability to being able to operate successfully in the value chain of our customers.

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