IT Support

YFS Corporate (M) Sdn Bhd; Kulai; On-site; MYR 24,000 - 36,000; Full time

Job summary

YFS Corporate (M) Sdn Bhd in Malaysia seeks an IT Support specialist to provide 1st level helpdesk support for HQ and outlet users, handling hardware and software issues. You will install, configure, update, and troubleshoot computer hardware, software and peripherals; maintain PC hardware, OS, CCTV, IP phones, antivirus, email, firewall, networking and databases to keep systems running efficiently.

The role includes researching and evaluating new hardware and software, reporting findings,

Qualifications

• Candidate must possess at least a Professional Certificate or Diploma or equivalent in Information Technology.
• Able to work independently.
• Support on Saturday and Sunday if necessary.
• Medical and dental claims supported.

Responsibilities

• Provide 1st level POS and IT hardware/software support to HQ/outlet users.
• Install, configure, updating, troubleshooting for the computer hardware, software and any other peripheral equipment issues.
• Maintain and provide ongoing support for the information system: PC hardware, OS, server backup, CCTV, IP Phone, antivirus, email, firewall, networking and database to ensure systems are operating efficiently.
• Learn and assist with researching, testing, evaluation of new hardware and software for executive management.
• Provide constructive feedback to superiors when identifying issues to improve workflows.
• Standby and on-call to attend IT issues after hours for users and internal staff.
• Maintain good housekeeping for all IT hardware and utilization.
• Other responsibilities as assigned by superior from time to time.

Skills

IT Support

Windows OS

Hardware Troubleshooting

Networking basics

Documentation

Education

Professional Certificate or Diploma in IT

Job description

To provide 1st level POS and IT hardware/ software support to HQ/ outlet users

Install, Configuration, updating, troubleshooting for the computer hardware, software and any other peripheral equipment issues

Maintain and provide ongoing support for the information system: PC hardware, operation system, server backup, CCTV, IP Phone, antivirus, email, firewall, networking and database to ensure systems are operating efficiently

Learn and assist with researching, testing, evaluation new hardware and software for executive management

Constantly providing constructive feedback to superiors when identifying issues with the objective to improve or enhance existing workflows

To standby and on call to attend IT technical issue after user and internal staff

To maintain good housekeeping for all IT hardware and utilization

Other responsibilities as assigned by superior from time to time

Requirements

Candidate must possess at least a Professional Certificate or Diploma or equivalent in Information Technology

Able to work independently

Able to work independently

Support on Saturday and Sunday if necessary

Annual Leave, Medical Leave

Medical claim, Dental claim

Personal Development Opportunity