IT Support

2C2P; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

2C2P is seeking an on-site IT Support professional in Kuala Lumpur to provide end-user support, manage hardware lifecycle, and oversee software licenses for the Malaysia entity.

You will handle helpdesk tickets, coordinate with vendors, and ensure secure network access while assisting onboarding/offboarding and local regulatory IT documentation.

Responsibilities

• Provide IT support for Malaysia office employees via helpdesk, remote and on-site troubleshooting.
• Manage IT ticketing system with SLA targets.
• Maintain knowledge base and self-service documentation.
• Procure, configure and deploy laptops/desktops/monitors and peripherals.
• Manage software licenses and user access provisioning.

Skills

Bahasa Malaysia

English

Job description

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

Key Responsibilities

User support and helpdesk

• Provide IT support for Malaysia office employees
• Manage IT ticketing system with SLA targets
• Conduct remote and on-site troubleshooting for hardware, software, and network issues
• Maintain knowledge base and self-service documentation for common issues

Hardware & Asset Management

• Procure, configure, and deploy laptops, desktops, monitors, and peripherals
• Manage IT asset inventory and lifecycle (onboarding, transfers, offboarding)
• Coordinate with vendors for hardware repairs, warranties, and replacements
• Implement asset tracking system with quarterly audits

Software & License Management

• Install, configure, and update corporate software
• Manage software license compliance and renewals for Malaysia entity
• Administer user access provisioning/deprovisioning
• Support software Installation

Network & Infrastructure Support

• Monitor and maintain local network infrastructure (WiFi, switches, routers, firewalls)
• Manage meeting room AV equipment, video conferencing systems (Zoom, Teams)
• Coordinate with regional IT for connectivity issues and ISP management
• Implement network security policies and access controls

Onboarding & Offboarding

• Execute IT onboarding checklist for new hires (equipment setup, access grants, orientation)
• Conduct IT offboarding procedures for departing employees (equipment recovery, access revocation)
• Provide new hire IT training sessions (security awareness, tool usage)

Local Compliance & Vendor Management

• Manage relationships with local IT vendors (ISP, hardware suppliers, service providers)
• Coordinate with Finance for IT budget tracking and procurement approvals
• Maintain audit-ready documentation for compliance requirements

Malaysia-Specific Responsibilities

• 3 – 5 years of experience in mobile or full-stack application development
• Good command in Bahasa Malaysia and English

Regional Coordination

• Coordinate with local HR for employee lifecycle events
• Partner with Facilities for office moves, expansions, or renovations

Local Language Support

• Provide IT support in Bahasa Malaysia and English
• Translate IT communications and documentation for local staff
• Support local regulatory filings requiring IT documentation