IT Specialist, Regional IT Services, Malaysia

DSV Air & Sea (Freight) Sdn. Bhd.; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

DSV Air & Sea (Freight) Sdn. Bhd. is seeking an IT Specialist for regional IT services in Malaysia.

You will support and manage IT operations, network resources, and end-user support to ensure a reliable digital environment. You will collaborate with global, regional, local IT teams, vendors and end users to deliver effective IT solutions and operational continuity. The role covers vendor management, systems support, IT deployment, project assistance, user training, and policy compliance.

Qualifications

• Bachelor's Degree or Diploma in IT or related field.
• Minimum 1 year of IT Support experience.
• Good hardware troubleshooting knowledge and Windows OS.
• Basic knowledge of network troubleshooting and IT infrastructure.
• Strong problem-solving and analytical skills.
• Service-oriented with good interpersonal and communication skills.
• Ability to work independently as well as in a team.
• Commitment to IT policies, security standards and Code of Conduct.

Responsibilities

• Vendor and Equipment Management: manage relationships with IT and telecom vendors; maintain inventory and licensing.
• Systems Support and Administration: support global/regional/local IT systems; user accounts and devices.
• IT Implementation and Deployment: implement IT solutions; ensure compliance with guidelines; test and validate.
• Project Support: assist with IT projects, track milestones, and update management.
• Training and User Support: assess training needs and provide day-to-day IT support.
• Compliance and Reporting: adhere to IT policies; prepare IT reporting and budgeting.
• Stakeholder Communication: liaise with stakeholders and provide updates; coordinate meetings.

Skills

Problem-solving

Analytical skills

Interpersonal skills

Communication

Teamwork

Independent working

Accountability

Policy compliance

Education

Bachelor's Degree or Diploma in IT/related field

Job description

IT Specialist, Regional IT Services, Malaysia

The IT Specialist is responsible for supporting and managing IT operations, network resources, systems, and end-user support to ensure a reliable and efficient digital environment for the organization. The role involves vendor coordination, technical troubleshooting, IT implementation and project support, as well as ensuring compliance with DSV Group policies, procedures, and the Code of Conduct.

The IT Specialist will work closely with global, regional, and local IT teams, business stakeholders, vendors, and end users to provide effective IT solutions and support business operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Vendor and Equipment Management

• Manage relationships with IT and telecommunications vendors and suppliers.

• Ensure the proper functioning and maintenance of IT equipment, telecommunications services, and network connections.

• Maintain an accurate inventory of computer equipment, software, and IT assets.

• Ensure software and IT equipment are properly licensed and compliant with company requirements.

2. Systems Support and Administration

• Provide support for global, regional, and local IT systems, including business-specific applications.

• Provide technical support and troubleshoot IT issues through the Incident Management system.

• Administer user accounts, mobile devices, email configurations, IP phones, and other IT-related services.

• Provide timely and effective technical support to end users to minimize business disruption.

3. IT Implementation and Deployment

• Implement network and IT solutions in accordance with directions, standards, and strategies provided by IT management or team leads.

• Participate in IT deployment and implementation activities, ensuring configurations comply with established guidelines and requirements.

• Test and validate IT solutions to ensure they meet operational and functional requirements.

• Provide regular updates to managers or team leads on implementation progress, challenges, and outcomes.

• Ensure IT systems maintain the required quality, security, and performance standards following implementation.

4. Project Support

• Assist with the coordination and execution of IT projects to ensure smooth and timely delivery.

• Support project leads and teams by providing the necessary IT resources, technical support, and solutions.

• Collaborate with relevant stakeholders to understand project requirements and ensure appropriate IT alignment.

• Assist in tracking project milestones, maintaining project documentation, and facilitating communication among stakeholders.

• Provide timely updates to management on project progress, potential risks, and challenges.

5. Training and User Support

• Assess users' IT training needs and provide relevant training and guidance.

• Provide day-to-day IT support to end users to ensure smooth business operations.

• Promote the effective and proper use of IT systems, applications, and equipment.

6. Compliance and Reporting

• Ensure compliance with corporate, regional, and local IT policies, procedures, standards, and applicable legal requirements.

• Perform periodic IT reporting, budgeting, resource planning, and other administrative activities as required.

• Strictly adhere to the DSV Group Code of Conduct and applicable IT security and compliance requirements.

7. Stakeholder Communication

• Communicate effectively with internal and external stakeholders on IT-related matters.

• Facilitate meetings and deliver presentations or updates to management and relevant stakeholders.

• Maintain effective communication with global, regional, local IT teams, vendors, and business users.

8. Other Duties

• Perform other IT-related duties and responsibilities as assigned by the Technical or Functional Line Manager.

QUALIFICATIONS AND SKILLS

• Bachelor's Degree or Diploma in Information Technology, Information Systems, Computer Science, or a related field.

• Minimum one (1) year of relevant experience in IT Support or a related IT role.

• Good knowledge of hardware troubleshooting and Windows operating systems.

• Basic knowledge of network troubleshooting and IT infrastructure would be an advantage.

• Good problem-solving and analytical skills.

• Service-oriented with good interpersonal and communication skills.

• Ability to work independently as well as collaboratively within a team.

• Strong sense of responsibility and commitment to providing quality IT support.

• Commitment to complying with IT policies, security standards, best practices, and the DSV Group Code of Conduct.