IT Site Support Analyst II - L2/L3 Infra & End-User

Advanced Energy; George Town; Sur place; MYR 33 000 - 67 000; Plein temps

Avantages offerts par ce poste

Medical - health care plan

15 days paid time off + 19 publichols

Maternity leave (98 days) & Paternity

Résumé du poste

Advanced Energy in Penang is seeking an IT support professional to handle L2/L3 issues across end-user computing, servers, and network infrastructure. You will install, configure, and troubleshoot PCs, printers, and peripherals while maintaining asset records and documentation.

Role focuses on reliability, security, and efficient incident resolution within a manufacturing environment. Local candidates in Penang are encouraged to apply, with on-site work at the AE site.

Qualifications

• Experience supporting Windows environments and AD domains.
• Hands-on with printers, imaging, and software deployment.
• Familiarity with ITIL processes and ServiceNow usage.
• Production IT experience in manufacturing is a plus.

Responsabilités

• Respond to internal IT incidents and service requests promptly.
• Log, track, and resolve PC problems and service requests in a ticketing system.
• Install, update, and configure software and hardware.
• Deploy computers and related peripherals in office settings.
• Escalate complex issues to appropriate teams as needed.
• Provide status updates and communicate resolutions clearly.
• Manage IT asset inventory, lifecycle, and audits.
• Create and maintain technical documentation and knowledge base articles.
• Assist with training for new hires and internal customers.
• Coordinate IT projects, office expansions, and technology refresh initiatives.

Connaissances

Windows OS

Active Directory

Network troubleshooting

ITIL certification

Service Desk (ServiceNow)

Wired & Wireless LAN

Printer & MFP support

Device deployment/repair

Formation

Diploma or Bachelor in IT

Certifications: MCP/MCSA/MCSE/CCNA/ITIL/VMware

Outils

ServiceNow

DellServers

VXrail

Nutanix

Cisco 9300 switches

VOIP systems

Description du poste

Advanced Energy in Penang is seeking an IT support professional to handle L2/L3 issues across end-user computing, servers, and network infrastructure. You will install, configure, and troubleshoot PCs, printers, and peripherals while maintaining asset records and documentation.

Role focuses on reliability, security, and efficient incident resolution within a manufacturing environment. Local candidates in Penang are encouraged to apply, with on-site work at the AE site.