IT Site Support Analyst II — End-User & Network Specialist

Advanced Energy; Penang; On-site; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Medical plan

Paid time off 15 days + 19 holidays

Maternity/Paternity leave

Job summary

Advanced Energy in Penang is seeking an IT Site Support Analyst II to provide hands-on technical support for end-user devices, software, network and server infrastructure at the AE Manufacturing Site.

The role covers hardware deployment, asset management, and coordination with IT vendors and internal teams to ensure reliable IT services, security, and compliance in a manufacturing environment. Malaysian citizens only.

Qualifications

• Diploma or Bachelor Degree in IT related field.
• ITIL certification is desirable.

Responsibilities

• Provide L2/L3 support for IT infrastructure and end-user devices.
• Log, track, and resolve incidents and service requests using ITSM system.
• Install, configure, and deploy hardware and software across the site.
• Coordinate with vendors and Purchasing for hardware and warranty services.
• Create and maintain technical documentation and knowledge base.

Skills

Windows OS

Active Directory

Networking

ITIL

Hardware deployment

Service Desk tools

Education

Diploma or Bachelor in IT

Tools

DHCP

VXRail/Nutanix

Cisco switches/VoIP

Job description

Advanced Energy in Penang is seeking an IT Site Support Analyst II to provide hands-on technical support for end-user devices, software, network and server infrastructure at the AE Manufacturing Site.

The role covers hardware deployment, asset management, and coordination with IT vendors and internal teams to ensure reliable IT services, security, and compliance in a manufacturing environment. Malaysian citizens only.