IT Service Delivery Specialist - End-User & AV Support

Kumpulan Perubatan (Johor) Sdn Bhd; Malaysia; Sur place; MYR 40 000 - 70 000; Plein temps

Résumé du poste

Kumpulan Perubatan (Johor) Sdn Bhd is seeking an IT Support professional to provide technical assistance, troubleshoot, and support end-user devices and AV systems. You will help keep meetings smooth, support hybrid events, and maintain IT assets and documentation.

Responsibilities include incident logging, on-call support, and collaboration with KPJ Hospitals for operational tasks, ensuring compliance with IT standards.

Qualifications

• Education: Diploma in Computer Science or equivalent.
• 1–3 years IT support/technical support experience.
• Strong experience with Windows and/or macOS and mobile devices.
• Experience supporting online, offline, and hybrid meetings including AV.
• Experience maintaining IT asset inventory and SOPs.

Responsabilités

• Install, configure, maintain, and troubleshoot end-user devices and peripherals.
• Diagnose hardware, software, OS, and network issues; perform replacements as needed.
• Support video conferencing and collaboration tools for meetings and events.
• Coordinate IT setup for online, offline, and hybrid events.
• Perform system maintenance, updates, and patching for compliance.
• Monitor network connectivity and internet access issues.
• Admin IT monitoring systems for visibility and early issue detection.
• Manage SMS gateway for system alerts and notifications.
• Support server room operations, including environment monitoring.
• Prepare monthly IT checklist and ensure policy compliance.
• Manage IT asset inventory, documentation, and lifecycle tracking.
• Create and maintain technical documentation and SOPs.
• Participate in 24x7 on-call rotation and after-hours support.
• Provide ad-hoc operational, reporting, and project support for KPJ Hospitals.

Connaissances

End-User Device Support

OS & Software

Networking Basics

Server & Infrastructure

Event & Meeting Support

Monitoring

Security

Multi-tasking & Prioritization

Formation

Diploma in Computer Science

Outils

IT monitoring tools

Ticketing/helpdesk platforms

Description du poste

Kumpulan Perubatan (Johor) Sdn Bhd is seeking an IT Support professional to provide technical assistance, troubleshoot, and support end-user devices and AV systems. You will help keep meetings smooth, support hybrid events, and maintain IT assets and documentation.

Responsibilities include incident logging, on-call support, and collaboration with KPJ Hospitals for operational tasks, ensuring compliance with IT standards.