IT Service Continuity Lead: Resilience & Recovery Expert

Dyson; Kuala Lumpur; On-site; MYR 180,000 - 360,000; Full time

Job summary

Dyson is seeking an IT Service Continuity Manager to govern, plan, test, and continually improve continuity across critical technology services. The role ensures recovery strategies, documented recovery plans, ownership clarity, tested capability, supplier alignment, and executive visibility of continuity risks.

The IT Service Continuity Manager works with service owners, platform owners, infrastructure and application teams, cybersecurity, risk, audit, and senior IT leaders to ensure readiness

Qualifications

• 10+ years global enterprise IT continuity or resilience experience.
• Experience across critical IT services, infrastructure, cloud, applications, networks, identities, and suppliers.
• Ability to influence, challenge, and drive action across teams without direct authority.
• Strong planning, coordination, and senior stakeholder communication skills.

Responsibilities

• Own IT service continuity framework, standards, governance, and roadmap.
• Define governance controls for continuity planning, testing, evidence, and reporting.
• Maintain visibility of critical service dependencies, recovery risks, and controls.
• Coordinate annual disaster recovery testing and continuity exercises.
• Provide executive reporting on readiness, risks, and improvement progress.
• Govern supplier continuity obligations and recovery evidence.

Skills

IT service continuity

Risk management

Stakeholder management

Planning & coordination

Executive communication

Governance

Incident response

Tools

ServiceNow

ITSM tooling

Job description

Dyson is seeking an IT Service Continuity Manager to govern, plan, test, and continually improve continuity across critical technology services. The role ensures recovery strategies, documented recovery plans, ownership clarity, tested capability, supplier alignment, and executive visibility of continuity risks.

The IT Service Continuity Manager works with service owners, platform owners, infrastructure and application teams, cybersecurity, risk, audit, and senior IT leaders to ensure readiness