IT Service Transition Lead - Operational Readiness

Dyson Institute; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Dyson Institute is seeking an IT Service Operations Transition Manager to govern and coordinate the live deployment of new and changed IT services. The role ensures readiness, acceptance, and stability across people, processes, and technology before go-live, while coordinating across project teams, suppliers, and operational support.

You will lead governance forums, manage transition risks, and drive continual improvement of transition maturity within a global operating environment.

Qualifications

• 5+ years of global experience in leading service transition, service introduction, operational readiness, or production acceptance activities within a large or complex organisation.
• Experience supporting complex programmes, technology transformations, platform deployments, supplier transitions, or operational change initiatives.
• Experience coordinating across IT service management, operations, project delivery, engineering, support, supplier, and business stakeholder groups.
• Proven ability to develop transition governance frameworks, operational acceptance criteria, and readiness assessment models.
• Experience managing operational risks, readiness gaps, service handover issues, and post go-live stabilisation.

Responsibilities

• Own the service transition framework, standards, governance, and improvement roadmap.
• Ensure new and changed services meet operational readiness and acceptance criteria before go-live.
• Coordinate transition activities across project, engineering, supplier, service owner, and operational support teams.
• Lead readiness reviews, transition governance forums, and operational acceptance decisions.
• Govern knowledge transfer, support documentation, training, and handover activities.
• Ensure early life support is planned, governed, monitored, and formally closed.
• Maintain visibility of transition risks, unresolved actions, readiness gaps, and decision points.

Skills

Stakeholder management

Governance

Risk management

IT service management

Cross-functional leadership

Communication

Education

ITIL Foundation or higher

PRINCE2 / PMP / Agile / Scrum

Lean Six Sigma / CI

Tools

ServiceNow

Job description

Dyson Institute is seeking an IT Service Operations Transition Manager to govern and coordinate the live deployment of new and changed IT services. The role ensures readiness, acceptance, and stability across people, processes, and technology before go-live, while coordinating across project teams, suppliers, and operational support.

You will lead governance forums, manage transition risks, and drive continual improvement of transition maturity within a global operating environment.