IT Operations & Infrastructure Specialist

Sankyu (Malaysia) Sdn. Bhd.; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Sankyu (Malaysia) Sdn. Bhd. seeks an IT Executive to support day-to-day Information Systems operations, including applications, hardware/software maintenance, network administration, and user support.

The role coordinates with Sankyu Southeast Asia and Japan to ensure reliable technology operations. The candidate will install, test, and maintain IT infrastructure, document procedures, and assist in IT strategies while using AI tools to improve efficiency in a fast-paced environment.

Qualifications

• Degree in Computer Science, Information Technology, or a related discipline.
• 1–2 years of IT support experience is preferred; fresh graduates are encouraged to apply.
• Experience with hardware, software, and network systems.
• Strong technical knowledge and ability to learn and deploy new hardware/software.
• Experience with Microsoft 365 administration is a plus.
• Experience with Outlook, SharePoint, OneDrive, and Teams.
• Experience with Windows workstation (Windows 11 Pro), server, and virtual machines.
• Strong problem solving and communication skills.
• High ethics and confidentiality to handle sensitive information.
• Self-motivated, able to work independently and in a fast-paced environment.

Responsibilities

• Install, test, monitor, upgrade, repair, and maintain IT infrastructure and equipment.
• Maintain network servers, hardware, software, services, and settings.
• Create and manage network user settings and permissions.
• Write technical support documentation for network systems and applications.
• Provide responsive technical support for hardware, software, network, and IT matters.
• Diagnose and troubleshoot network issues including LAN, Wi‑Fi, WAN, and internet connectivity.
• Ensure IT systems operate correctly and securely; comply with data protection regulations.
• Monitor Microsoft 365 Exchange Online to strengthen email security and data protection.
• Collaborate with IT Manager to develop and implement IT strategies and projects.
• Evaluate IT processes and identify improvement opportunities; support practical solutions.
• Use AI tools to improve efficiency and productivity.

Skills

Problem solving

Communication

Self-starter

Independent work

Team coordination

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Microsoft 365 administration

SharePoint

OneDrive

Teams

Windows 11 Pro

Windows Server

Virtual machines

Job description

Sankyu (Malaysia) Sdn. Bhd. seeks an IT Executive to support day-to-day Information Systems operations, including applications, hardware/software maintenance, network administration, and user support.

The role coordinates with Sankyu Southeast Asia and Japan to ensure reliable technology operations. The candidate will install, test, and maintain IT infrastructure, document procedures, and assist in IT strategies while using AI tools to improve efficiency in a fast-paced environment.