IT Operations & Enterprise Support Manager

Bluzen Malaysia Sdn Bhd; Kota Tinggi; On-site; MYR 67,000 - 100,000; Full time

Job summary

Bluzen Malaysia Sdn Bhd is seeking an IT Support professional in Malaysia to assist with enterprise IT environments, hardware configurations, OA and network support. You will participate in security maintenance, incident response, and daily IT operations while travelling as needed.

Applicants should have 4–5 years in IT support or IT operations, a degree in IT or computer science, and readiness to work standby during weekends and public holidays for urgent requests.

Qualifications

• Self-motivated with strong problem solving and analytical abilities.
• Good teamwork spirit, open mind and communication skills.
• English language skills an advantage (written and spoken).
• Willing to learn new technologies and skills continuously.
• Periodic system access and monitoring for issues.
• Respond quickly to general IT requests.
• Submit monthly reports on time to manager.
• Keep security software up to date and enforced.
• Experience designing and installing computer hardware configurations.
• Background in OA support, network support and enterprise systems.
• Experience troubleshooting network and software issues, and system administration.
• Familiarity with ITSM frameworks.

Responsibilities

• Provide frontline IT support and troubleshooting for hardware, software, and network issues.
• Assist in maintaining enterprise IT environments and related systems.
• Respond promptly to urgent IT requests and incidents, including on weekends/public holidays.
• Prepare and submit monthly IT operation reports to the supervisor/manager.
• Assist in updating security software and ensuring compliance with IT policies.
• Support hardware configuration, installations, and preventative maintenance.
• Apply ITSM practices to incident, problem and change management where applicable.

Skills

Self-motivated

Problem solving

Analytical skills

Teamwork

Communication

English proficiency

Willing to learn

Security awareness

System administration

OA & network support

ITSM familiarity

Hardware configuration

Reporting

Education

Bachelor's degree in IT / Computer Science

Job description

Bluzen Malaysia Sdn Bhd is seeking an IT Support professional in Malaysia to assist with enterprise IT environments, hardware configurations, OA and network support. You will participate in security maintenance, incident response, and daily IT operations while travelling as needed.

Applicants should have 4–5 years in IT support or IT operations, a degree in IT or computer science, and readiness to work standby during weekends and public holidays for urgent requests.