IT Manager

PTT Synergy Group Berhad; Shah Alam; On-site; MYR 150,000 - 250,000; Full time

Job summary

PTT Synergy Group Berhad is seeking an experienced IT leader to oversee ASRS integration and end-to-end IT infrastructure supporting warehouse automation. The role requires managing vendors, ensuring system availability, and leading a team to maintain security and performance.

You will coordinate with internal stakeholders and external partners to implement data flows, conduct testing, and deliver go-live cutovers while managing budgets and asset records.

Qualifications

• Bachelor's degree in IT or related field; certifications are a plus.
• Over 10 years IT experience with at least 3 years supervision.
• Experience with infrastructure, warehouse, and ASRS integration.
• Strong problem-solving and independent leadership.
• Excellent bilingual communication in BM and English.

Responsibilities

• Act as the IT lead for ASRS system integrators, vendors, and internal stakeholders.
• Own and manage IT infrastructure supporting ASRS operations, including servers and network links.
• Monitor system availability, uptime, and performance; drive root-cause resolution.
• Lead integration projects between ASRS/WCS and enterprise systems; plan go-live cutovers.
• Configure and monitor firewalls; enforce network security and access controls.
• Manage IT operational processes: incident, change, problem management.
• Lead and develop IT team; set priorities and ensure timely issue resolution.
• Manage IT budgets, procurement, and vendor contracts relevant to ASRS.

Skills

IT Leadership

Vendor Management

ASRS Systems

WCS/WMS Integration

Network Security

Budget Management

Technical Leadership

Bahasa Malaysia & English (fluent)

Education

Bachelor's Degree in IT/CS/Engineering

Tools

Firewall Management

Job description

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PTT Synergy Group Berhad is a leader in innovative industrial solutions, specialising in IoT and AI-driven automated warehousing. PTT offers end-to-end intralogistics solutions designed to enhance efficiency and productivity across various industries, including semiconductor, FMCG, automobiles, pharmaceuticals, retail chains, commodities, and home appliances. PTT also excels in construction, owning the largest heavy machinery and equipment fleet in Malaysia, which synergises with its automated warehouse development business. With a strong focus on sustainability, PTT integrates energy-efficient technologies and environmentally friendly practices into its operations, reinforcing its commitment to reducing environmental impact while delivering cutting-edge solution.

Key Responsibilities

• Act as the primary IT point of contact for ASRS system integrators, vendors, and internal stakeholders.
• Own and manage the IT infrastructure supporting ASRS operations, including servers, network links, and interfaces between ASRS hardware, the Warehouse Control System (WCS), and the Warehouse Management System (WMS).
• Monitor ASRS-related system availability, uptime, and performance, proactively identifying risks to warehouse throughput and driving root-cause resolution of recurring issues.
• Support and lead integration projects between ASRS/WCS and enterprise systems, working with vendors and internal stakeholders on data flows, system testing, troubleshooting, and go-live cutovers.
• Configure, maintain, and monitor firewalls and network security across corporate and warehouse/ASRS networks. Implement appropriate network segmentation and access control policies to support IT convergence.
• Review network traffic and security logs, manage firmware and security patching, and lead the prevention, investigation, and response to unauthorized access and security incidents.
• Own IT operational processes, including incident, change, and problem management, and continuously drive improvements in IT service levels and operational efficiency.
• Lead, supervise, and develop the IT team, setting priorities and ensuring the timely resolution of IT issues with minimal disruption to warehouse and business operations.
• Manage IT budgets, procurement activities, and vendor contracts relevant to ASRS and general IT infrastructure.
• Maintain accurate IT and ASRS-related asset records, including hardware, software, software licenses, warranties, and support coverage.

Qualifications & Experience

• Bachelor’s Degree in IT, Computer Science, Engineering or a related field; certifications (e.g., CompTIA A+, Microsoft 365) are an advantage.
• Hands-on experience with managing external vendors and system integrators including SLA and contract oversight.
• At least 10 years of relevant IT experience with minimal 3 years of supervisory role, preferably with exposure to infrastructure, warehouse, and ASRS system integration.
• Strong problem-solving ability with a proactive mindset.
• Ability to work independently and provide technical leadership.
• Excellent verbal and written communication skills in Bahasa Malaysia and English.