IT Intern(Industrial Training)

OrderPin POS; Kuala Lumpur; On-site; MYR 50,000 - 72,000; Full time

Job summary

OrderPin POS is seeking a dedicated Merchant Support and Software Enhancement specialist to help merchants configure products, gather feedback, and work with developers to implement improvements.

You will assist with installation, deployment, and training, tailoring software solutions to merchant needs and providing tutorials to ensure users maximize the system's capabilities. Fluency in Malay and English is required; knowledge of software or hardware is a plus.

Qualifications

• Fluent in Malay and English (Chinese a plus).
• Knowledge of software or hardware is a plus.

Responsibilities

• Assist merchants with configuration of products and functionalities.
• Respond to merchant queries and gather feedback.
• Collaborate with development team to implement software enhancements and address issues.
• Provide tutorials and deployment support to merchants.
• Tailor software solutions to merchants' needs and optimize processes.
• Proactively detect and troubleshoot system issues.

Skills

Bilingual Malay/English

Software knowledge

Job description

OrderPin is invested in by the venture capital fund of Alibaba, the world's largest e-commerce platform, and was carefully built by a team of innovative and experienced programmers over a period of five years.

Based on AWS, OrderPin Cloud POS has unprecedented flexibility and on-demand scalability, is agnostic to hardware and payment. Orderpin provides complex ordering, order splitting, mixed payment, tipping, dual pricing, and payroll management functions for FSR(Full Service Restaurant), and provides fast ordering, KIOSK ordering, online ordering, and food delivery platform integration for QSR (Quick Service Restaurant). It helps business owners manage different types of restaurants better.

Job Description

Merchant Support and Software Enhancement:

• Assist merchants with the configuration and input of products and functionalities based on their unique requirements. Respond to merchant queries, if any.
• Solicit and gather feedback from merchants on system performance, functionality, and usability.
• Work closely with the development team to implement software enhancements and address reported issues, delivering high-quality support.

System Software and Hardware Installation & Deployment:

• Collaborate with merchants to tailor software solutions to their specific needs.
• Provide comprehensive tutorials to merchants, ensuring a deep understanding of the system's functionalities.
• Continuously engage with merchants to identify opportunities for enhancing and customizing software to optimize their business processes.
• Proactively detect and troubleshoot system issues, delivering timely feedback and solutions for resolution.

Requirements

• Fluent in Malay and English (Knowing Chinese is a plus)
• Knowledge of software or hardware is a plus