IT Infrastructure & Support Executive

E-Idaman Group; Kuala Terengganu; On-site; MYR 67,000 - 89,000; Full time

Job summary

E-Idaman Sdn. Bhd. (EISB) is seeking an Executive to maintain and support the Company's IT infrastructure and IT equipment while providing timely technical support to resolve users' IT issues and service requests.

Responsibilities include planning, implementing and monitoring IT infrastructure across locations, managing network issues, asset audits, backups, AD, and staff training on systems and connectivity. Based at the Alor Setar headquarters with duties across locations.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Software Engineering or related discipline.
• Minimum of 3 years' relevant experience in IT Infrastructure, System Administration, Network Administration or Technical Support.

Responsibilities

• Plan, organize, implement, monitor and control all IT infrastructures including computers, IT devices, Internet infrastructure, servers infrastructure and IT equipment to ensure smooth operation of IT services for all location.
• Plan, manage, implement, monitor and responsible the Internet and network issues such as firewall and other related devices.
• Provide analysing, plan, manage and implementation of IT asset and PC/IT audit to all location of IT asset.
• Assist to plan, manage, implement and responsible to do daily backup on all system and users data.
• Plan, manage & responsible on Active directory (AD).
• Plan, manage and delivery all the IT infrastructure including computer, spare part, IT devices and equipment.
• Plan, manage and implementation of dispose the all IT Asset.
• Manage all issue the EISB ticketing system.
• Provide training and technical guidance to all staff on the operating system, network connectivity, hardware and related to IT Infrastructures.
• Follow and participate in the system and implementations of the set-up and re-evaluate installed procedures to ensure proper applications.
• Plan & responsible on documentation of procedures (SOP, policies and document related) used in IT Infrastructures and related.
• Provide technical guidance to staff on the operating systems, software application, networking connectivity and hardware support.
• Provide assistance in the daily operations of MIS Department and also projects as and when required by the company.

Skills

IT infrastructure

System administration

Network administration

Technical support

Education

Diploma or Bachelor's Degree in Information Technology or related discipline

Job description

E-Idaman Sdn. Bhd. (EISB) is seeking an Executive to maintain and support the Company's IT infrastructure and IT equipment while providing timely technical support to resolve users' IT issues and service requests.

Responsibilities include planning, implementing and monitoring IT infrastructure across locations, managing network issues, asset audits, backups, AD, and staff training on systems and connectivity. Based at the Alor Setar headquarters with duties across locations.