IT Infrastructure Specialist

Spruson & Ferguson; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

13th month bonus

Variable performance bonus

Global environment

Job summary

Spruson & Ferguson is seeking an Infrastructure Specialist in Kuala Lumpur to manage daily network and infrastructure operations. You will provide level one and two IT support and assist on projects transitioning to BAU across regional offices.

The role requires 4–5 years of hands-on IT infrastructure experience, Windows, virtualization, and cloud services including Azure and AWS, with strong teamwork and problem-solving abilities.

Qualifications

• Diploma or professional IT qualification is required.
• 4–5 years of hands-on IT infrastructure and support experience.
• Experience with Microsoft 365 (O365) and virtualization platforms required.
• Knowledge of cloud services, especially Azure and AWS.
• Experience in IT operational and Help Desk processes.
• Ability to work in a team and independently with good communication.

Responsibilities

• Provide end user support for day-to-day PC usage and infrastructure.
• Serve as first contact via ticketing system for infra/network issues.
• Ensure operational and change processes and architecture principles are followed.
• Promote preventative maintenance of infrastructure.
• Manage patches, monitoring, and batch jobs for infrastructure.
• Assist on projects and transition to BAU support with resource planning.
• Collaborate with regional teams on global program rollouts.

Skills

Windows environments

Networking

Virtualization

Microsoft 365 (O365)

IT security

Education

Diploma or professional IT qualification

Tools

Microsoft 365 (O365)

Azure

AWS

Virtualization

Job description

The Opportunity
We are seeking an Infrastructure Specialist to join our Infrastructure Team to manage the day to day operations of our network and infrastructure, as well as level one & two help desk support and some project related tasks. The scope includes all infrastructure used by our regional offices, such as networks, servers, databases, devices, user desktops/laptops, virtualisation, phone system, email, etc.
What You Do

• Provide end user support for day to day PC usage (both applications and infrastructure)
• Serve as a point of contact for internal users seeking technical assistance over the support ticketing system with regards to Infrastructure and Network related issues
• Ensure operational and change processes and architecture principles are being followed strictly
• Actively promote and plan for preventative maintenance of infrastructure
• Responsible for systems patches, infrastructure monitoring and batch jobs
• Assist on projects ensuring the transition from project to BAU support, identifying operational support requirements for new systems/system changes, identify required resources for projects/change requests and ensure consistency in the way IT changes are executed
• Work in close collaboration with regional teams to implement and drive global program rollouts.
  

What You Bring

• Minimum Diploma/Tertiary or professional qualification in Information Technology/Computer Science
• Minimum 4–5 years of hands‑on experience in IT infrastructure/system support with expertise in Windows environments, networking, and virtualization
• Prior experience with Microsoft 365 (O365) and virtualization platforms is required
• Comprehensive knowledge of cloud services, particularly Azure and AWS, with practical implementation experience.
• Experience in IT operational processes, Help Desk processes and Infrastructure maintenance
• Must be comfortable working in a team-based environment as well as being able to work independently.
• Demonstrated collaborative working style, with good interpersonal and excellent communication skills, both written and verbal
• Knowledge in IT Security and working in a regional role would be advantageous.
• Being self-motivated and able to work with minimal supervision is important in this role
• Strong analytical and problem‑solving mindset with the capacity to assess situations and act appropriately
  

About Our Benefits

• Competitive annual remuneration and benefits package inclusive of 13th month bonus and variable performance bonus.
• Global environment with exposure to a wide range of trademark matters across international markets.
• Comprehensive mentorship, training, and career development opportunities
• A supportive, flexible, and inclusive work environment.