IT Infrastructure Operation Engineer (Fresh Graduate /Internship placement)

Huawei Technologies (Malaysia) Sdn. Bhd; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Job summary

Huawei Technologies (Malaysia) Sdn. Bhd is seeking an IT helpdesk and operations professional to support hardware and software issues across the office environment.

You will troubleshoot laptops, servers, networks, printers, and security systems while ensuring SLA adherence and timely problem resolution. Responsibilities include monitoring IT operations, analyzing performance data, and designing improvements to boost productivity and user satisfaction.

Qualifications

• Bachelor's degree in Information Technology or Computer Science or equivalent.
• Strong networking knowledge incl. IP PBX, CCTV, UPS, Windows Server.
• CCNP certification preferable.

Responsibilities

• Provide helpdesk support and troubleshoot hardware and software issues.
• Monitor, evaluate, analyze demand, design programs, plan and budget IT operations.
• Analyze daily data of infrastructure to identify bottlenecks and ensure SLA compliance.
• Improve customer satisfaction and office productivity through daily optimizations.

Skills

Networking

IP PBX

CCTV System

UPS System

Windows Server

Security Door Access

Troubleshooting

Data Analyst

Team Spirit

Customer Oriented

Communication Skills

Education

Bachelor's degree in IT/CS

Job description

Responsible for helpdesk support and troubleshooting, assemble and handle computer/laptop/network/server/eprint/wireless projector related problems in terms of hardware and software.

Responsible monitoring, evaluation, demand analysis, program design, planning and budgeting, organization, implementation, operation and maintenance for IT Business Office environment or operation.

Responsible for the data analysis of the daily operation and maintenance conditions of infrastructure bottlenecks and potential problems in timely manner and corrective feedback, thus to ensure SLA compliance.

Responsible for improving customer satisfaction and office productivity, daily optimization and improvement.

Job Requirement:

With a minimum of bachelor's degree in Information Technology / Computer Science or its equivalent.

Excellent knowledge and experience of Networking, IP PBX System, CCTV System, UPS System and Security Door Access System, Windows Server and related build up server room.

CCNP certification holder is preferable.

Great at Troubleshooting, Committed, Responsible, Data Analyst, Team Spirit, Customer-Oriented, prioritizing and multitasking.

Good communication and presentation skill.

*Positions are offered by Huawei or Huawei's Service Provider.

Consumer Electronics Manufacturing 1,001-5,000 employees

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 170 countries and regions, serving more than one third of the world's population.

Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

For more Huawei Training information, please refer to the below.

East Asia Network Sdn Bhd: http://www.easianetwork.com.my/

Huawei is a leading global ICT solutions provider. Through our dedication to customer‑centric innovation and strong partnerships, we have established end‑to‑end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 170 countries and regions, serving more than one third of the world's population.

Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

For more Huawei Training information, please refer to the below.

East Asia Network Sdn Bhd: http://www.easianetwork.com.my/