IT Helpdesk Support ( Malaysian Mandarin Speaker Only )

Wow People; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Wow People in Kuala Lumpur, Malaysia invites applications for a technical support specialist to assist merchants and key accounts with technical inquiries and integrations. You will monitor tickets, ensure timely recording, tracking and resolution of issues, and troubleshoot transactional and API-related problems.

The role requires strong analytical skills and proactive escalation to internal teams as needed.

Responsibilities

• Provide daily technical support to merchants and key accounts, handling inquiries and integrations.
• Monitor ticketing system to record, track, update, and resolve issues within timelines.
• Troubleshoot transaction failures, API integration issues, and production problems.
• Perform initial issue investigation, identify root cause, and escalate to internal teams when needed.

Job description

• _Provide daily technical support to merchants and key accounts, mainly handling technical inquiries and integration issues.
• Monitor ticketing system and ensure all technical issues are recorded, tracked, updated, and resolved within timeline.
• Consistently troubleshoot transaction failures, API integration issues, payment discrepancies, and other production-related problems.
• Perform initial issue investigation, identify root cause, and elevate to the relevant internal teams when ...