IT HELPDESK

Qaaf Resources Sdn. Bhd; Malaysia; On-site; MYR 40,000 - 70,000; Full time

Job summary

Qaaf Resources Sdn. Bhd is seeking a professional to manage incidents and problems, guide users, and implement fixes when needed. You will assist in DAT/SIT/UAT testing for projects and prepare comprehensive documentation for verification.

The role involves user workshops, status reporting, and ensuring QA during system deployments, while fostering a collaborative team environment and clear communication across teams.

Qualifications

• Experience in incident and problem management with clear escalation paths.
• Ability to document solutions, processes and user guides effectively.
• Strong communication and coordination with end users and teams.

Responsibilities

• Manage incident and problem tickets raised by user.
• Manage user complaints and provide guidelines to resolve issues.
• Implement rectification on behalf of end user when issue cannot be resolved at user operation level.
• Assist to perform DAT/SIT/UAT for mini projects, change request and problem tickets.
• Prepare full documentation of DAT/SIT/UAT testings for user verification.
• Assist to provide awareness to user through workshops upon deployment of new changes to the system.
• Manage the on demand tasks/assignments e.g. status reports, statistics for the Management.
• Ensure System Quality assurance during system implementation.
• Create a positive working environment that fosters team collaboration.
• Effectively communicate updates with respective team.

Skills

Incident management

Problem resolution

Documentation

User training

Stakeholder communication

Tools

SAP Billing & Device Management

Job description

A professional at this position level must have the following responsibilities :-

• Manage incident and problem tickets raised by user.
• Manage user complain and provide guidelines to resolve the issues.
• Implement rectification on behalf of end user when issue cannot be resolved at user operation level.
• Assist to perform DAT/SIT/UAT for mini projects, change request and problem tickets.
• Prepare full documentation of DAT/SIT/UATtestingsfor user verification.
• Assist to provide awareness to user through workshops upon deployment of new changes to the system.
• Manage the “on demand” tasks/assignmentse.g.status reports, statistics for the Management, etc.
• Ensure System Quality assurance during system implementation.
• Create a positive working environment that fosters team collaboration.
• Effectively communicate updates with respective team.

Advantages

• Good knowledge in SAP Functional Module – Billing & Device Management
• Have working experience in project development andtesting