IT Helpdesk & SAP Billing Support Specialist

Qaaf Resources Sdn. Bhd; Malaysia; Sur place; MYR 40 000 - 70 000; Plein temps

Résumé du poste

Qaaf Resources Sdn. Bhd is seeking a professional to manage incidents and problems, guide users, and implement fixes when needed. You will assist in DAT/SIT/UAT testing for projects and prepare comprehensive documentation for verification.

The role involves user workshops, status reporting, and ensuring QA during system deployments, while fostering a collaborative team environment and clear communication across teams.

Qualifications

• Experience in incident and problem management with clear escalation paths.
• Ability to document solutions, processes and user guides effectively.
• Strong communication and coordination with end users and teams.

Responsabilités

• Manage incident and problem tickets raised by user.
• Manage user complaints and provide guidelines to resolve issues.
• Implement rectification on behalf of end user when issue cannot be resolved at user operation level.
• Assist to perform DAT/SIT/UAT for mini projects, change request and problem tickets.
• Prepare full documentation of DAT/SIT/UAT testings for user verification.
• Assist to provide awareness to user through workshops upon deployment of new changes to the system.
• Manage the on demand tasks/assignments e.g. status reports, statistics for the Management.
• Ensure System Quality assurance during system implementation.
• Create a positive working environment that fosters team collaboration.
• Effectively communicate updates with respective team.

Connaissances

Incident management

Problem resolution

Documentation

User training

Stakeholder communication

Outils

SAP Billing & Device Management

Description du poste

Qaaf Resources Sdn. Bhd is seeking a professional to manage incidents and problems, guide users, and implement fixes when needed. You will assist in DAT/SIT/UAT testing for projects and prepare comprehensive documentation for verification.

The role involves user workshops, status reporting, and ensuring QA during system deployments, while fostering a collaborative team environment and clear communication across teams.