Assistant Manager, Reporting

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an experienced SAP BI specialist to support data modelling, monitoring and ensuring SAP BI objects meet AIA standards. Based in Kuala Lumpur, you will handle BAU incidents, changes and deployments with cross‑functional teams.

The ideal candidate has 8+ years of SAP BI experience, BW/4HANA expertise, Analysis for Office and ABAP routines. You will train end users, drive process improvements, and contribute to BI projects while maintaining SLA targets and

Qualifications

• Bachelor's degree in IT/Engineering or related field.
• 8+ years SAP BI experience with BW/4HANA and Analysis for Office.
• Troubleshooting complex HANA views and ABAP routines.
• Knowledge of SAP FICO and Treasury modules is a plus.

Responsibilities

• Perform BAU activities – Incident, Service and Change Request.
• Diagnose, investigate, and troubleshoot incidents.
• Manage SNOW tickets and meet SLA targets.
• Develop CSA and FSD documentation.
• Perform configuration/code changes and unit tests.
• Prepare test scenarios and acceptance criteria.
• Coordinate readiness for regression testing and production deployment.
• Post deployment validation and ongoing end-user support.
• Training for end users and BI-focused project participation.
• Ensure daily data loads and month-end data accuracy.

Skills

SAP BI

BW/4HANA

Analysis for Office

HANA Calculation View

ABAP Routine

FICO

Treasury

Education

Bachelor's Degree in IT/Engineering

Tools

SNOW ITSM

SAP BW/4HANA

Job description

About the Role

Provide ongoing support for the SAP BI system in relation to data modelling and monitoring. Ensure the SAP BI objects adhered to AIA standards.

Responsibilities

• Perform BAU Activities – Incident, Service and Change Request:
  • Perform diagnosis / investigation / troubleshooting.
  • Perform configuration changes/ fixes to resolve incident.
  • Manage all assigned SNOW ticket pertaining to enquiries and incidents and deliver according to SLA target.
  • Develop & update Change Scope Analysis (CSA) and documentation i.e. Functional Specification Documentation (FSD).
  • Perform configuration / code changes & Unit Test (including coordination with 3rd party where necessary).
  • Prepare test scenarios & acceptance criteria.
  • Inform on readiness for Regression Test / Production deployment.
  • Close ticket upon successful Production deployment OR Close ticket upon receiving successful-deployment-confirmation from Integration Manager.
  • Perform Post Deployment Validation.
• Comply with GASC USC-Finance operational policy (i.e. Complexity Matrix, Standard Operating Procedure) which are generally of moderate to complex scenarios for SAP BI.
• Positive collaboration with all stakeholders on BAU related matters.
• Support end users in system usage and assist in raising overall SAP proficiency of the end user base and act as a GASC USC-Finance ambassador.
• Provide training for end users.
• Participate in project activities with mainly on BI focus.
• Be aware of business process improvements opportunities and to raise it to the team.
• May require standby and shift arrangements.
• Ensure that the daily data loading activity complete successfully.
• Ensure that all data and reports are up to date during month-end closing.
• Supporting Team Manager on work assignments as per required.

Minimum Job Requirements

• Bachelor’s Degree in Information Technology/Systems, or Engineering or Business-related degree majoring in computing systems.
• More than 8 years of SAP BI experience.
• Experience with BW/4HANA landscape and Analysis for Office is a must.
• Experience troubleshooting complex HANA Calculation View and ABAP Routine.
• Knowledge of SAP FICO and Treasury modules will be an added advantage.

Certificates / Licences

• SAP certification/training in SAP BI, BW/4HANA.