IT Helpdesk

COMPUTS SDN. BHD.; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Training Program.

Flexible Working Hours.

Medical Insurance.

Job summary

COMPUTS SDN. BHD. is seeking a motivated IT support professional to handle tickets via chat, phone, email, and WhatsApp. You will troubleshoot issues remotely and on-site when required, and manage user accounts in M365, Google Workspace, and Lark.

Ideal candidates are fresh graduates with basic Windows/macOS literacy, strong English and Bahasa Malaysia, and a willingness to learn. On-site visits may be needed, and basic Odoo support is included.

Qualifications

• Diploma or degree in IT, CS or related field.
• Fresh graduates welcome; 1 year of helpdesk or IT support experience is a plus.
• Good knowledge of Windows, macOS, email and basic networking (Wi-Fi, routers, printers).
• Familiar with Microsoft 365 or Google Workspace (admin experience is a bonus).
• Patient, friendly and clear when explaining technical things to non-technical people.
• Good written and spoken English and Bahasa Malaysia (Mandarin is a plus).
• Organized, able to handle several tickets at once and follow through.
• Own transport is an advantage for occasional on-site visits.
• Job position is open for fresh graduates who is willing to learn.

Responsibilities

• Answer support tickets, calls, emails and WhatsApp messages from customers.
• Troubleshoot and fix issues remotely, or on site when needed.
• Setup and manage user accounts, email, licences and permissions in Microsoft 365, Google Workspace and Lark.
• Help users with login, password, multi-factor sign-in and access issues.
• Setup laptops, printers, POS devices and other hardware for customers.
• Support basic Odoo questions and pass complex issues to our consultants.
• Log every ticket clearly, keep customers updated and follow up until it's solved.
• Work with our consultants and sales team on new customer setups.

Skills

Customer support

Communication

English

Bahasa Malaysia

Organized

Multitasking

Willing to learn

Education

Diploma or degree in IT, CS or related field

Tools

Windows

macOS

Microsoft 365

Google Workspace

Lark

Printers

Networking basics

Job description

Answer support tickets, calls, emails and WhatsApp messages from customers

Troubleshoot and fix issues remotely, or on site when needed

Setup and manage user accounts, email, licences and permissions in Microsoft 365, Google Workspace and Lark

Help users with login, password, multi-factor sign-in and access issues

Setup laptops, printers, POS devices and other hardware for customers

Support basic Odoo questions and pass complex issues to our consultants

Log every ticket clearly, keep customers updated and follow up until it's solved

Work with our consultants and sales team on new customer setups

Skills

Diploma or degree in IT, Computer Science or a related field

Fresh graduates are welcome; 1 year of helpdesk or IT support experience is a plus

Good knowledge of Windows, macOS, email and basic networking (Wi-Fi, routers, printers)

Familiar with Microsoft 365 or Google Workspace (admin experience is a bonus)

Patient, friendly and clear when explaining technical things to non-technical people

Good written and spoken English and Bahasa Malaysia (Mandarin is a plus)

Organized, able to handle several tickets at once and follow through

Own transport is an advantage for occasional on-site visits

Job positionis open for fresh graduates who is willing to learn.

• Training Program.
• Flexible Working Hours.
• Medical Insurance.