IT Helpdesk

UST Global (M) Sdn Bhd; Batu Kawan; On-site; MYR 36,000 - 54,000; Full time

Job summary

UST Global (M) Sdn Bhd in Penang is hiring a Level 1 IT Support technician to assist end users with hardware and software issues, diagnose problems, and ensure timely resolutions. You will install, configure, and maintain desktops, laptops, operating systems, and applications, while logging incidents and updates in the ticketing system.

The role requires willingness to work a 3-shift rotation (including nights, weekends and public holidays).

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field.
• Strong knowledge of computer hardware repair and software troubleshooting.
• Familiar with Windows OS, Microsoft 365, Active Directory, networking and ticketing systems.
• Good troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Fresh graduates may be considered.

Responsibilities

• Provide Level 1 technical support to end users.
• Diagnose, troubleshoot, and repair hardware and software issues.
• Install, configure, maintain, and upgrade desktops, laptops, OS, and applications.
• Troubleshoot Windows, Microsoft 365, printers, networking, and peripherals.
• Perform hardware replacement and basic repair for PCs and components.
• Handle IT support tickets and meet SLA requirements.
• Support user accounts, password resets, access issues, and basic Active Directory administration.
• Maintain documentation of incidents, troubleshooting steps, and resolutions.
• Collaborate with IT teams for escalation when needed.
• Work in a 3-shift rotation, including nights, weekends, and public holidays when scheduled.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Education

Bachelor's Degree in IT/CS/CE

Tools

Windows OS

Microsoft 365

Active Directory

Networking

IT helpdesk systems

Job description

Provide Level 1 technical support to end users.

Diagnose, troubleshoot, and repair computer hardware and software issues.

Install, configure, maintain, and upgrade desktops, laptops, operating systems, and applications.

Troubleshoot Windows, Microsoft 365, printers, network connectivity, and peripheral devices.

Perform hardware replacement and basic repair for PCs, laptops, RAM, storage devices, and other IT equipment.

Handle IT support tickets and ensure issues are resolved within the required SLA.

Support user account setup, password resets, access issues, and basic Active Directory administration.

Maintain proper documentation of incidents, troubleshooting activities, and resolutions.

Work closely with other IT teams for issue escalation when required.

Willing to work on a 3-shift rotation, including night shifts, weekends, and public holidays when scheduled.

Requirements

Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.

Good knowledge of computer hardware repair and software troubleshooting.

Familiar with Windows operating systems, Microsoft 365, Active Directory, networking, and IT helpdesk/ticketing systems.

Good troubleshooting and problem-solving skills.

Good communication and customer service skills.

Fresh graduates with strong technical knowledge may also be considered.

Must be willing to work in a 3-shift environment.

UST Global SM (UST) is a leading provider of end-to-end IT services and solutions for Global 2000 companies. The company has a client-centric Global Engagement Model that combines local, senior, on-site resources with the cost, scale, and quality advantages of off-shore operations.In every business engagement, we seek the opportunity to build long-lasting, strategic relationships. This client-centric focus is the heart of our corporate values and the soul of our culture, and forms the basis for how we, as a company, operate and serve our clients. Commitment to long-term client success empowers every associate to provide value and flexibility beyond the contract.The industry-leading expertise found within our Centers of Excellence (CoEs) plays a key role in our success with clients. The CoEs deliver pragmatic IT solutions that allow clients to consistently achieve their most critical business objectives. Our Partner Program complements the Centers of Excellence. The program aims to develop strategic relationships with best-of-breed organizations to provide UST developers with advance access to new technology and educational resources.We are certified by KPMG as an SEI-CMMI and PCMM Level 5 company. We adopt Six Sigma practices for developing our client-facing processes. Our centers in India are now ISO 27001 certified. These certifications and practices provide a qualified foundation for all UST service offerings and enable our clients to benefit internally. Historyhttp://www.ust-global.com/aboutmenon.aspx Product & Serviceshttp://www.ust-global.com/services.aspx