IT Field Services Lead - End User Support & Ops
NTT MSC Sdn Bhd
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
NTT DATA in Kuala Lumpur seeks an IT Field Services Lead (Desktop/End User Support) to guide a team of field engineers delivering on-site hardware and software support, troubleshooting complex issues, and deploying new devices.
You will manage SLAs, coordinate scheduling, mentor staff, and ensure secure, compliant operations while collaborating with regional IT teams to drive service quality and customer satisfaction.
Job description
NTT DATA in Kuala Lumpur seeks an IT Field Services Lead (Desktop/End User Support) to guide a team of field engineers delivering on-site hardware and software support, troubleshooting complex issues, and deploying new devices.
You will manage SLAs, coordinate scheduling, mentor staff, and ensure secure, compliant operations while collaborating with regional IT teams to drive service quality and customer satisfaction.
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