IT Executive, Southeast Asia

Beyondsoft Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Beyondsoft Malaysia is seeking a hands-on IT Executive in Kuala Lumpur to support day-to-day IT operations and IT security administration across Southeast Asia entities. The role covers user support, infrastructure, asset management, access control, and governance documentation.

You will coordinate with regional teams and vendors, maintain accurate IT records, and assist with audits and compliance activities. A strong foundation in IT operations and clear communication are essential.

Qualifications

• Bachelor’s degree in information technology or related field required.
• 3–5 years of IT support/operations experience in a similar role.
• Hands-on knowledge of Windows OS and business apps.
• Understanding of LAN, Wi‑Fi, VPN, and TCP/IP concepts.
• Experience with user accounts, access management, and assets.
• Familiarity with Microsoft 365/AD environments preferred.
• Basic cybersecurity awareness and patch management concepts.
• ISO/compliance documentation exposure a plus.
• Strong troubleshooting, documentation, coordination and communication.

Responsibilities

• Provide day-to-day IT support across Southeast Asia offices.
• Troubleshoot hardware, software, network, and endpoint issues.
• Coordinate with internal IT, China IT, and external vendors for escalations.
• Support laptops, desktops, printers, network devices and meeting-room gear.
• Install and maintain laptops, software and endpoint devices.
• Assist onboarding/offboarding including device prep and access provisioning.
• Maintain IT asset records and inventory checks.
• Manage user accounts, access permissions and password issues.
• Promote IT security practices and assist with incident documentation.
• Prepare documentation for audits and compliance reviews.
• Coordinate with regional offices, HR, Finance and vendors on IT matters.
• Track IT issues and provide regular updates on operations.

Skills

Windows OS

Networking basics

IT asset management

English fluency

Mandarin

Troubleshooting

Cross-functional

Documentation

English communication

Education

Bachelor's degree in IT/CS or related field

Bachelor’s degree or Diploma in IT/CS/IS or related discipline

Tools

Active Directory

Azure AD / Microsoft Entra ID

Microsoft 365

Office 365 administration

Job description

About the Role

We are looking for a hands-on IT Executive based in Kuala Lumpur to support day-to-day IT operations and IT security administration across Beyondsoft Southeast Asia entities.

The role will support users, IT infrastructure, devices, user access, IT assets, security documentation, and compliance-related activities while coordinating with regional stakeholders, China IT teams, local business teams, and external service providers.

The successful candidate should have a good foundation in IT operations and infrastructure support, be comfortable troubleshooting day-to-day IT issues, and be able to maintain accurate IT documentation and follow through on operational and compliance requirements.

Key Responsibilities

IT Operations & User Support

• Provide day-to-day IT support to employees across Southeast Asia offices.
• Troubleshoot hardware, software, network, connectivity, and endpoint-related issues.
• Coordinate with internal IT teams, China IT, and external vendors for issues requiring further technical support.
• Support office IT infrastructure including laptops, desktops, printers, network devices, meeting-room equipment, and other IT systems.
• Install, configure, maintain, and support laptops, software applications, and endpoint devices.
• Support employee onboarding and offboarding activities including device preparation, account setup, access provisioning, and access removal.

IT Asset & Access Management

• Maintain accurate records of laptops, devices, software licenses, and other IT assets.
• Coordinate IT asset issuance, return, replacement, inventory checks, and disposal activities.
• Support user account creation, access permissions, password-related issues, and system access administration.
• Conduct periodic checks of user access and IT asset records.
• Ensure IT equipment and access arrangements follow internal company policies and procedures.

Information Security Support

• Support implementation of company IT security policies and operational controls.
• Assist with endpoint security, antivirus, security patches, account security, and related administration.
• Identify and escalation potential IT security incidents or vulnerabilities to the appropriate IT or security teams.
• Support follow-up and documentation of security-related incidents and corrective actions.
• Assist in promoting good IT security, cybersecurity, and data protection practices among employees.

IT Governance, Compliance & Documentation

• Maintain IT-related SOPs, policies, inventories, system records, and operational documentation.
• Assist with preparation of documentation required for internal audits, external audits, ISO certification, or other compliance reviews.
• Support collection and coordination of IT/security documentation required for client assessments, tenders, bids, or qualification exercises.
• Track IT compliance action items and follow up with relevant stakeholders where required.
• Support periodic reviews of IT operational processes to ensure alignment with company standards.
• Coordinate with regional offices, China IT teams, HR, Finance, Administration, and business stakeholders on IT-related matters.
• Liaise with external IT vendors and service providers for equipment, maintenance, troubleshooting, and technical support.
• Support office setup, relocation, infrastructure upgrades, hardware refreshes, and IT implementation activities.
• Track outstanding IT issues and ensure timely follow-up and resolution.
• Provide regular updates on IT operational issues, support activities, and ongoing tasks.

Required Experience & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Bachelor’s degree or Diploma in Information Technology, Computer Science, Information Systems, or a related discipline.
• 3–5 years of relevant experience in IT support, IT operations, infrastructure support, system administration, or a similar role.
• Good hands-on knowledge of Windows operating systems, laptops, desktops, office IT equipment, and common business applications.
• Good understanding of basic networking concepts including LAN, Wi‑Fi, TCP/IP, VPN, and network troubleshooting.
• Experience with user account administration, access management, endpoint support, and IT asset management.
• Familiarity with Microsoft 365, Active Directory, Azure AD / Microsoft Entra ID, or similar enterprise IT environments is preferred.
• Basic understanding of cybersecurity, endpoint protection, access controls, patch management, and IT security practices.
• Exposure to ISO, IT audit, compliance documentation, or IT governance activities would be an advantage.
• Good troubleshooting, documentation, coordination, and communication skills.
• Able to work independently on day-to-day IT matters while escalating complex issues appropriately.
• Comfortable working with regional and cross-functional stakeholders.
• Good command of English.
• Mandarin communication ability is an added advantage due to coordination with China IT teams.

Preferred Profile

• Hands‑on and service‑oriented with strong troubleshooting skills.
• Organised and disciplined in maintaining IT records and documentation.
• Able to manage multiple IT support requests and follow through until resolution.
• Comfortable supporting both technical IT activities and administrative/compliance requirements.
• Willing to learn and develop further in IT infrastructure, cybersecurity, and regional IT operations.