IT Engineer

Tashin Steel; Seberang Perai; On-site; MYR 50,000 - 70,000; Full time

Job summary

Tashin Steel in Penang, Malaysia seeks an IT professional to assist in daily IT operations, digitalisation projects, and smart-manufacturing initiatives, providing hands-on technical support while escalating complex decisions to the IT superior.

The role covers IT infrastructure, ERP/MES/WMS data support, AI and automation, IoT connectivity, machine vision, and continuous learning to keep pace with industry advancements.

Qualifications

• Assist IT superior in daily IT operations, digitalisation projects, and smart-manufacturing initiatives.

Responsibilities

• Assist with installation, configuration, maintenance, and troubleshooting of IT systems including computers, printers, and network equipment.
• Manage user accounts, email, access permissions, onboarding, asset records, backups, and antivirus tasks.
• Record incidents, downtime, and escalation status; monitor health checks and system performance.
• Support ERP, MES, WMS, and reporting systems, including data checks and basic reporting.
• Identify potential AI use cases, assist in workflow automations, data preparation, and model validation.

Job description

Assist the IT superior in daily IT operations, digitalisation projects, and smart-manufacturing initiatives. Provide hands‑on technical support while escalating approvals, architecture decisions, major changes, and unresolved risks to the responsible superior.

About the role

Assist the IT superior in daily IT operations, digitalisation projects, and smart-manufacturing initiatives. Provide hands‑on technical support while escalating approvals, architecture decisions, major changes, and unresolved risks to the responsible superior.

Key responsibilities

IT Infrastructure & User Support

• Support installation, configuration, maintenance, and troubleshooting of computers, printers, mobile devices, network points, Wi‑Fi, servers, and NAS systems.
• Assist with user accounts, email, access permissions, onboarding, asset records, backups, antivirus, patching, and routine health checks.
• Record incidents, actions taken, downtime, recurring faults, and escalation status.

ERP, MES, WMS & Data Support

• Support users and assist in testing, data checking, master‑data preparation, issue logging, and vendor follow‑up for ERP, MES, WMS, and reporting systems.
• Prepare basic reports, dashboards, data extracts, and system documentation under supervision.
• Check data accuracy and promptly report missing, abnormal, duplicated, or inconsistent records.

AI & Intelligent Automation Support

• Assist in identifying suitable AI use cases for production, quality, planning, maintenance, store, and administrative processes.
• Support AI assistants, workflow automations, document extraction, forecasting, anomaly detection, and knowledge‑search solutions.
• Prepare datasets, test prompts and models, validate outputs against approved source data, document limitations, and monitor performance after deployment.
• Protect confidential information and do not allow unverified AI output to trigger business or machine actions without the required human approval.

IoT & Shop‑Floor Connectivity

• Assist with installation, labelling, connection, testing, and monitoring of sensors, gateways, edge devices, counters, energy meters, and machine‑data collection points.
• Support communication between machinery, PLC/HMI, MES, databases, and dashboards using approved industrial protocols and interfaces.
• Monitor device status and data quality; investigate basic connectivity faults and elevate control‑system or electrical issues to Engineering, Maintenance, or the equipment supplier.

Machine Vision & Inspection Technology

• Support camera, lighting, lens, trigger, image‑capture, and inspection‑system setup for approved quality, counting, identification, dimension, surface‑defect, and safety applications.
• Collect and label images, conduct controlled trials, record false accepts and false rejects, and assist with accuracy validation before release.
• Perform routine cleaning, focus and lighting checks, backup settings, and first‑level troubleshooting; elevate calibration or system‑design changes.

Machinery Technology & Integration Support

• Work with Production, Engineering, Maintenance, Quality, and vendors to understand machine processes, operating signals, downtime causes, and improvement opportunities.
• Assist with approved testing of machine monitoring, condition monitoring, predictive‑maintenance, traceability, OEE, alarm, and digital work‑instruction solutions.
• Do not alter PLC logic, safety circuits, interlocks, machine parameters, or electrical systems without written authorisation and supervision by the responsible technical owner.
• Comply with machine‑safety, permit‑to‑work, and lockout/tagout requirements; never bypass a safety device or test on live machinery outside an approved procedure.

Documentation, Vendor & Project Support

• Maintain inventories, network and device records, system configurations, user guides, SOPs, test results, change logs, and project action lists.
• Assist with quotations, vendor visits, installation coordination, user training, acceptance testing, and handover documentation.
• Provide progress updates, highlight delays and risks early, and complete other related duties assigned by the immediate superior.

Continuous Learning

• Keep up to date with AI, IoT, machine vision, cybersecurity, industrial automation, and machinery technologies relevant to the company's operations.