Head of Information Technology

NTT DATA Payment Services; Kuala Lumpur; On-site; MYR 350,000 - 650,000; Full time

Job summary

NTT DATA Payment Services in Malaysia seeks a strategic IT leader to drive the IT strategy, roadmap, and operating model in support of business objectives and regulated payment operations.

The role requires extensive senior IT experience, strong governance, risk management, and advisory capabilities to executive leadership, regulators, auditors, and partners, ensuring compliance and operational excellence.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field.
• 12+ years IT experience with 5+ years in a senior leadership role managing enterprise IT operations, applications, infrastructure, cybersecurity, and large-scale technology programmes.
• Experience in financial services, payments, fintech, banking, or other highly regulated industries with regulatory compliance knowledge.
• Deep understanding of IT governance, cybersecurity, risk management, cloud technologies, enterprise architecture, DevSecOps, business continuity, disaster recovery, and industry frameworks such as BNM RMiT, PCI DSS, ISO 27001, COBIT, ITIL, and NIST.
• Ability to influence and collaborate with executive leadership, Board members, regulators, auditors, customers, vendors, and cross-functional teams.
• Proven capability in managing IT budgets, contracts, service performance, and vendor relationships.
• Strong track record in leading multidisciplinary teams, driving organisational change, developing talent, managing crises, and balancing group standardisation with local accountability.

Responsibilities

• Lead IT strategy, roadmap, and operating model aligned with business objectives.
• Drive integration of local IT with Group technology standards and shared services.
• Provide technology leadership and advisory support to senior management and regulators.
• Establish IT governance, risk management, and regulatory compliance across the org.
• Oversee IT operations, service delivery, incident management, and reliability.
• Manage infrastructure, cloud, cybersecurity, and technology resilience including DR/BC.
• Lead application delivery, platform migrations, and technology projects.
• Manage technology vendors, contracts, and outsourcing governance.
• Oversee IT budgeting, procurement, and automation initiatives.
• Build strong relationships with stakeholders to ensure business value.

Skills

Strategic leadership

Stakeholder management

Budget management

Vendor management

Regulatory compliance

Cybersecurity

Cloud technologies

Enterprise architecture

Risk management

Education

Bachelor's degree in IT/CS/Engineering

MBA (advantageous)

Professional certifications (ITIL, CISSP, CISM, PMP, TOGAF, AWS, Azure)

Tools

ITIL

CISSP

CISM

PMP

TOGAF

AWS

Azure

ISO 27001

COBIT

NIST

Job description

• Lead and execute the IT strategy, roadmap, and operating model to support business objectives, digital transformation, and regulated payment operations.
• Drive the integration of local IT operations with Group technology standards and shared services while ensuring business continuity, regulatory compliance, and operational accountability.
• Provide technology leadership and advisory support to senior management, identifying opportunities, risks, innovation initiatives, and strategic investments.
• Establish strong IT governance, risk management, and regulatory compliance, ensuring adherence to BNM RMiT, PCI DSS, PayNet, data protection, and NTT DATA Group requirements.
• Oversee IT operations and service delivery, ensuring high system availability, reliability, service performance, incident management, and operational excellence.
• Manage infrastructure, cloud, cybersecurity, and technology resilience, including disaster recovery, business continuity, vulnerability management, and security controls.
• Lead application delivery, platform migrations, and technology projects, ensuring successful execution within scope, budget, quality, and timeline expectations.
• Manage technology vendors and third-party partners, ensuring service quality, contractual compliance, performance monitoring, and outsourcing governance.
• Oversee IT financial and resource management, including budgeting, cost optimisation, procurement, workforce planning, and automation initiatives.
• Build strong relationships with business stakeholders, regulators, auditors, customers, and partners, ensuring technology investments deliver measurable business value and high stakeholder satisfaction.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or a related field; MBA and professional certifications (e.g., ITIL, CISSP, CISM, PMP, TOGAF, AWS, Azure) are advantageous.
• Minimum 12 years of progressive IT experience, including at least 5 years in a senior leadership role managing enterprise IT operations, applications, infrastructure, cybersecurity, and large-scale technology programmes.
• Strong experience in financial services, payments, fintech, banking, or other highly regulated industries, with proven knowledge of regulatory compliance, technology risk management, RCSA, and audit governance.
• Deep understanding of IT governance, cybersecurity, risk management, cloud technologies, enterprise architecture, DevSecOps, business continuity, disaster recovery, and industry frameworks such as BNM RMiT, PCI DSS, ISO 27001, COBIT, ITIL, and NIST.
• Ability to influence and collaborate effectively with executive leadership, Board members, regulators, auditors, customers, vendors, and cross-functional teams.
• Proven capability in managing IT budgets, contracts, service performance, resource planning, cost optimisation, and vendor relationships.
• Strong track record in leading multidisciplinary teams, driving organisational change, developing talent, managing crises, and balancing group standardisation with local operational accountability.

We are an Equal Opportunity Employer. Our recruitment philosophy is to recruit people with whom we can build a strong, mutually beneficial and lasting relationship. We welcome applicants from all backgrounds and identities, irrespective of race, religion, ethnicity, gender or disability.