IT Delivery Lead, Digital Solutions & Client Success

CTOS; Selangor; On-site; MYR 90,000 - 150,000; Full time

Job summary

CTOS Digital is seeking a Senior Executive, IT Delivery to lead end-to-end deployment of digital solutions for clients. You will coordinate with cross-functional teams, capture requirements, manage timelines, and ensure quality and client satisfaction.

The role requires strong communication, technical acumen, and proactive risk management with experience in APIs, SDKs, and integrations. A Bachelor’s in IT and ITIL/PMP/PRINCE2 credentials are advantageous.

Qualifications

• Bachelor’s degree in Information Technology.
• ITIL/PMP/PRINCE2 certification advantageous.

Responsibilities

• Lead the implementation and delivery of digital solutions to clients, ensuring adherence to project requirements, timelines, and quality standards.
• Collaborate with clients to understand business needs, objectives and technical requirements, providing guidance on deployment strategies.
• Coordinate with internal teams to develop and execute project plans, ensuring smooth execution and alignment with client expectations.
• Develop understanding of CTOS Digital solutions to address client queries and drive innovation in delivery.
• Build and maintain relationships with clients, acting as trusted advisor and ensuring satisfaction.
• Identify risks and issues that may impact delivery and develop contingency plans.
• Maintain project documentation, including plans, progress reports, and client communications.
• Contribute to enhancement of delivery processes and tools to optimize efficiency.

Skills

Project management

Stakeholder communication

Technical knowledge

APIs & SDKs

Education

Bachelor’s degree in Information Technology

ITIL, PMP or PRINCE2 certification advantageous

Job description

CTOS Digital is seeking a Senior Executive, IT Delivery to lead end-to-end deployment of digital solutions for clients. You will coordinate with cross-functional teams, capture requirements, manage timelines, and ensure quality and client satisfaction.

The role requires strong communication, technical acumen, and proactive risk management with experience in APIs, SDKs, and integrations. A Bachelor’s in IT and ITIL/PMP/PRINCE2 credentials are advantageous.