Senior Executive, IT Delivery

CTOS; Selangor; On-site; MYR 90,000 - 150,000; Full time

Job summary

CTOS Digital is seeking a Senior Executive, IT Delivery to lead end-to-end deployment of digital solutions for clients. You will coordinate with cross-functional teams, capture requirements, manage timelines, and ensure quality and client satisfaction.

The role requires strong communication, technical acumen, and proactive risk management with experience in APIs, SDKs, and integrations. A Bachelor’s in IT and ITIL/PMP/PRINCE2 credentials are advantageous.

Qualifications

• Bachelor’s degree in Information Technology.
• ITIL/PMP/PRINCE2 certification advantageous.

Responsibilities

• Lead the implementation and delivery of digital solutions to clients, ensuring adherence to project requirements, timelines, and quality standards.
• Collaborate with clients to understand business needs, objectives and technical requirements, providing guidance on deployment strategies.
• Coordinate with internal teams to develop and execute project plans, ensuring smooth execution and alignment with client expectations.
• Develop understanding of CTOS Digital solutions to address client queries and drive innovation in delivery.
• Build and maintain relationships with clients, acting as trusted advisor and ensuring satisfaction.
• Identify risks and issues that may impact delivery and develop contingency plans.
• Maintain project documentation, including plans, progress reports, and client communications.
• Contribute to enhancement of delivery processes and tools to optimize efficiency.

Skills

Project management

Stakeholder communication

Technical knowledge

APIs & SDKs

Education

Bachelor’s degree in Information Technology

ITIL, PMP or PRINCE2 certification advantageous

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.

ROLE OVERVIEW

As a Senior Executive, IT Delivery, you will play a vital role in ensuring the successful implementation and delivery of CTOS digital solutions to our clients. You will be responsible for overseeing the end-to-end process of solution deployment, from understanding client requirements to coordinating with cross-functional teams and managing project timelines. This role requires excellent communication skills, strong technical knowledge, and the ability to collaborate effectively with both internal and external stakeholders

KEY RESPONSIBILITIES

• Lead the implementation and delivery of digital solutions to clients, ensuring adherence to project requirements, timelines, and quality standards.
• Collaborate with clients to understand their business needs, objectives, and technical requirements, providing expert guidance on solution deployment strategies.
• Coordinate with internal teams to develop and execute project plans, ensuring smooth execution and alignment with client expectations.
• Develop a deep understanding of the company's solutions to effectively address client queries, provide technical recommendations, and drive innovation in solution delivery.
• Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring client satisfaction throughout the project lifecycle.
• Identify potential risks and issues that may impact digital solution delivery and proactively develop contingency plans to mitigate them.
• Maintain accurate project documentation, including project plans, progress reports, and client communication, to facilitate knowledge sharing and ensure accountability.
• Contribute to the enhancement of delivery processes, methodologies, and tools to optimize efficiency and effectiveness in solution deployment.

WHAT DOES IT TAKE TO BE SUCCESSFUL

Qualifications

• Bachelor’s degree in Information Technology
• Certification in ITIL, PMP or PRINCE2 is advantageous

Work Experience

• 5+ years of relevant experience in solution delivery, project management, preferably in technology or fintech
• Strong technical acumen, understands and able to explain complex technical concepts to both technical and non-technical audiences
• Strong communication and interpersonal skills, with the ability to build rapport, communicate, and influence stakeholders
• Demonstrated project management skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Strong analytical and problem solving skills with a proactive approach to identifying issues and implementing effective solutions.
• Able to work independently and as part of a team, to collaborate with cross-functional teams and external partners
• Strong technical skills covering API, SDK, and integrations