IT Command Centre Manager, 24/7 Operations

AIA; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur invites you to join a dynamic IT operations team responsible for 24/7 service delivery. You will lead monitoring, batch and patch management, incident response, and ongoing improvements to keep critical applications available and aligned with business goals.

You will guide a team of IT professionals, coordinate change and incident management, and provide frontline support while collaborating with stakeholders.

Qualifications

• Minimum 5 years in IT operations with at least 2 years in supervision/management.
• Equivalent combination of qualifications and relevant experience accepted.

Responsibilities

• Lead and manage a team of IT professionals, fostering a collaborative and efficient working environment.
• Oversee continuous monitoring of applications to ensure performance and availability; respond to alerts and incidents.
• Manage and execute batch jobs, ensuring timely completion and troubleshooting issues.
• Coordinate and implement patch management processes to maintain system security and reliability.
• Facilitate change management to minimize disruption and ensure proper documentation.
• Provide guidance and support to the team in resolving incidents effectively.
• Provide first-line technical support and escalate when necessary.
• Monitor network performance and troubleshoot connectivity issues.

Skills

Application monitoring

Batch processing

Patch management

Network monitoring

Analytical skills

Communication skills

Team Leadership

Education

Bachelor’s degree in Information Technology

ITIL certification

CompTIA certification

Tools

Monitoring tools

Batch systems

Patch management tools

Network monitoring tools

Job description

AIA Digital+ in Kuala Lumpur invites you to join a dynamic IT operations team responsible for 24/7 service delivery. You will lead monitoring, batch and patch management, incident response, and ongoing improvements to keep critical applications available and aligned with business goals.

You will guide a team of IT professionals, coordinate change and incident management, and provide frontline support while collaborating with stakeholders.